Both are cut-e tests. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. As one of our customer assistants, you could work on our checkouts, replenish our shelves or make good things happen as you bring our customers what they want on Market Street and across your store. Expect to be analysing data while under time pressure. Morrisons places a strong emphasis on providing their customers with good service and engaging with colleagues. Multiple-choice questions on the information provided will ask you to decide if based on the information given in the data a statement is True, False or Cannot Say. The process took 2 weeks. Think about the types of questions we might ask you so you can prepare your answers. All rights reserved. Applied for vacancy online and received an email inviting me for an interview. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. 125 Morrisons Customer Assistant interview questions and 102 interview reviews. Nothing stressful. Examples of achievements and good teamwork in your life. Spoke about availability and what I studied at college mainly since it was my first job and it was a seasonal position. What do you think makes our stores stand out from other supermarkets. The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. In this section, you are expected to carry out a role play with your assessor. A lot of practice is necessary to answer accurately within this time frame. I applied online. Well make sure you know everything you need to do a great job. Also asked what is your biggest achievement to date. More. Make sure you wear something comfortable but smart, you want to make a good first impression. Morrisons encourage their employees to grow and develop. This is where your workplace organisational skills are assessed. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? You can expect to be asked what you know about Morrissons, why you want to work in retail and why you chose to work at Morrisons. 3) Give me an example of a time when you succeeded in life? 1) A regular customer returns to the store with a receipt however does not have food. The product cost 2 and they do not have a receipt, would you refund them? I unfortunately didnt get the job though as I think I was too anxious. Detailed but fair, lot of questions so be prepared! There are places on teams for people to play a number of different roles. It was a calm environment and easy going. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Your CV should be a Word or PDF document. It was a calm environment and easy going. Then completed induction alongside 5/6 other successful candidates. Tell me about A time here something hasn't gone to plan. Internal vacancies | Hourly Pay posted anonymously by Morrisons employees. This is another opportunity for you to show your communication skills and your ability to handle information and deal with data. The process took 1 week. 'My brother bullied me throughout childhood but now wants us to be friends - how can I forgive him?' The interview went quite quick and I knew i didnt get the job at the end. Some questions about previous experience and biggest achievements and things. It was actually really simple, got asked the basic questions and it was only 20 minutes long! Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Online assessment first then interview. Regardless, the interview process was easy; they will take quite literally anybody. Would you offer a refund? Around 12 questions over 30 mins. Generally, you have 3 minutes to answer each section. These are the typical duties of a Customer Assistant: Greeting customers with a positive attitude Assisting customers on the sales floor Ensuring good customer interactions Following the company sales process and company policies Completing sales transactions or customer refunds Balancing the cash register Good communication skills are required here as well as a good understanding of the company and its ethics. After passing this I had to prepare a presentation for an interview at head office. I applied online. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. They read from a guide for the position. Keep typing - there needs to be at least 4 letters to match jobs. 3) Give me an example of a time when you succeeded in life? Then mostly explaining the role/ asking min and max hours/ clothes size. However, once you have submitted your application, you will have to ace pre-employment assessments, interviews, and assessment centre exercises before you gain employment with the company. Why do you want to work for Morrisons? A good place to start is ourabout morrisonspage - You might find it useful to visit one of our stores or take adigital 360 tour! Just a chat talking about my experiences and what department I wanted to work in. Then mostly explaining the role/ asking min and max hours/ clothes size. Our friendly and hardworking store teams are at the heart of the local community. I was also told that once they had finished I could just leave. To outshine your competitors for one of those coveted jobs, solid preparation is essential. Internal vacancies | Before approaching the test, it is recommended you brush up on your knowledge of the qualities Morrissons look for in an employee. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Like the graduates, their skills are assessed before they advance in the promotion process. Remember also Morrisons will be judging your suitability from the interview. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. 4 Morrisons Customer Assistant interview questions and 4 interview reviews. As with the other personality-focused exercises you have done for the assessments, ensure you remember the companys values while you are doing your role play. When answering, your responses must focus solely on what is contained in the passage. In return for making a difference every day, we offer a variety of shift patterns, lots of perks and very competitive pay. Glassdoor users rated their interview experience at Morrisons as 68.0% positive with a difficulty rating score of 2.37 out of 5 (where 5 is the highest level of difficulty). Ensure you let them see you have studied up on the company. They explain that the 2 cream donuts were not fresh. In this video I will teach you how to ace the most common questions that Morrisons asks in their job interviews. Describe a time you had to work as part of a team, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. The testing process begins after you submit your application. This employer has not claimed their Employer Profile and is missing out on connecting with our community. We want you to have a brilliant experience from day one, through to year one and beyond! I interviewed at Morrisons in Nov 2022. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. I was a little shocked by her attitude towards refunds and the store. I applied online. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. 1 Month 49. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Do you help them? I interviewed at Morrisons. If you are successful, congratulations! It's why our customers keep coming back for more. The product cost 2 and they do not have a receipt, would you refund them? I applied online. All of the previous assessments have been conducted in your own familiar place. It's why our customers keep coming back for more. Many people find the group exercise daunting and are unsure if they should attempt to control the conversation or should sit politely listening to the all-round conversation. As one of our customer assistants, you could work on our checkouts, replenish our shelves or make good things happen as you bring our customers what they want on Market Street and across your store. 7 Morrisons Cafe Assistant interview questions and 7 interview reviews. 30 minutes long in the staff area in an office. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. I was also told that once they had finished I could just leave. Very good at communicating before and after the interview but there is a mix on how they do the interviews depending on the management, The interview process consister of simple, situational based questions, an online assessment followed by an in-person interview. Answers from work outside of the field were welcome. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. What would you do? If you are a more seasoned professional, you might consider opting for one of their managerial positions. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. About. Prepare some questions to have at the end for the interviewer. Then contacted shortly after inviting me to an induction. Keep your explanation brief and to the point. it is . Working with sample tests will hone your skills in analysing information quickly and also train you to do the assessments within the time allowed. Would you offer a refund? Make sure youve done some research, read up on the role and what we do. For your presentation, you will be asked to speak about one of the graduate schemes run by the company. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. 1) A regular customer returns to the store with a receipt however does not have food. Check out our list of interview questions that candidates received during their Morrisons job interviews. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Every day is challenging and fast-paced. I applied online. I interviewed at Morrisons (Coventry, England) in Oct 2019. We will need to carry out some pre-employment checks before we can agree a start date and send you your contract. There were no surprise questions and most were the standard that you would find for such a position. Also asked what is your biggest achievement to date. Around 12 questions over 30 mins. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? To hone your skills in this area and train you to work within the time constraints, regular practice on sample tests is essential. The interviewer was nice. Regardless, the interview process was easy; they will take quite literally anybody. Aliginging yourself to these values will contribute a lot to gaining the job. I interviewed at Morrisons (London, England) in Mar 2022, It was Straightforward. Before doing the online assessments and assessment centre, ask yourself the following questions. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. As we offer full training, you dont need any retail experience. They explain that the 2 cream donuts were not fresh. Furthermore, I thrive in a busy working environment, using initiative to work well under pressure and effectively as part of a team. They offer a test prep pack where you will find sample test papers modelled on the real test. Customer Assistant - Caf . I interviewed at Morrisons. Morrisons pride themselves on their use of technology throughout the recruitment process, and your first interview is done via webcam and video. Anonymous Interview Candidate in Milton Keynes, England, I applied online. I was also told that once they had finished I could just leave. Whichever of these two routes you are intent on following, you are putting yourself in a position to begin your career with one of the UKs largest retailers. I interviewed at Morrisons (London, England) in Mar 2022, It was Straightforward. I was surprised how easy it was. The process took 1 week. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Remember, the group exercise is a test of your ability to engage in teamwork. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Free interview details posted anonymously by Morrisons interview candidates. Around 12 questions over 30 mins. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. Prepare some questions to have at the end for the interviewer. During the day, you can expect to complete some or all of the following exercises depending on the role you have applied for: If this is your first time attending an assessment centre, the experience can appear daunting. Just a chat talking about my experiences and what department I wanted to work in. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 28,982 - 33,700 . Then completed induction alongside 5/6 other successful candidates. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? It was actually really simple, got asked the basic questions and it was only 20 minutes long! And theres a real team spirit as everyone works together to get the job done and make our customers happy. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. What is the interview process like at Morrisons? I was surprised how easy it was. Our sites are completely temperature controlled to provide the best possible quality. Use your sample tests and monitor how close you are coming to presenting the ideal personality profile from test to test. 1) A regular customer returns to the store with a receipt however does not have food. I interviewed at Morrisons in Nov 2022. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. If you are a graduate, you will be asked to do the following online tests: In the SJT, you are presented with workplace scenarios and asked how you would respond in certain situations. Case study: Two full exercises. The recruitment process is demanding for those reasons. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Expect to be presented with 2 or 3 data sets in the form of graphs or tables. Make sure you ask us any questions you may have. I interviewed at Morrisons in Nov 2022. It's maybe not the best attitude to have if your a manager. Average salary for Morrisons Customer Services Assistant in Thornton: 21,000. Ensure you have a question or two to ask when invited to do so. Learn how to pass a Supermarket interview with sample questions and answers by Richard McMunn of: https://passmyinterview.com/supermarket-interview/This vide. Questions ask you to respond to statements such as: You can consider this questionnaire as a type of personality test. Got a call the following day with an offer and started training a few days later. Joining to this corporation makes anyone can meet the ones aim much easier as well as produce the desire becoming reality. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. What are the pros and cons of the Morrisons business model? Job Type: Permanent / Part Time - 10 to 16 hours per week. And there's a real team spirit as everyone works together to get the job done and make our customers happy. Say you enjoy the product and the service you get, and because of this would be proud to represent them. 1 Week 39. No goodbye from anyone, I just had to walk out. Would you offer a refund? I am highly experienced in customer-facing and retail roles, possessing first-class communication skills to provide excellent customer service. Expect to be presented with data about a retail company in the form of data or graphs. Very simple, no pressure. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. 3) Give me an example of a time when you succeeded in life? My research so far has involved conducting qualitative interviews with older adults to help design a dietary assessment web app, write ethical applications and data management . Around 12 questions over 30 mins. Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. It looks at how you would deal with each one. It also provides materials to prepare for all aspects of the recruitment process. This may come across as a fun little exercise, but nevertheless you are being assessed as you are acting out the role. Want to work for a retail giant? Get hired today! This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. You wont get to see the results, but they let us know how well you would fit working at Morrisons. Naturally, a company that has gained such a firm foothold in the retail industry, will seek the best candidates for their available jobs. Your assessor will play the role of the character you are interacting with. No goodbye from anyone, I just had to walk out. It's maybe not the best attitude to have if your a manager. The process took 1 week. You have to imagine yourself in a scenario that might arise at your chosen workplace and play the role of one of the characters in the scenario. Asked a couple of questions and I responded. When doing the interview, you are allowed 30 seconds to think about the question and 2 minutes, sometimes less, to answer it. 3) Give me an example of a time when you succeeded in life? I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Nothing stressful. I interviewed at Morrisons (Glasgow, Scotland). Then got invited to go through an online assessment centre. Also asked what is your biggest achievement to date. Very simple, no pressure. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. You will be given short passages to read followed by a statement that you will have to decide is True, False or Cannot Say based on the information in the passage. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Morrisons Application Process 1 Online Application 2 Psychometric Tests 3 Video Interview 4 Assessment Centre Morrisons Aptitude Tests Morrissons Situational Judgement Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The product cost 2 and they do not have a receipt, would you refund them? Keep typing - there needs to be at least 4 letters to match jobs. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Sorry - No jobs match your search term - try a different keyword? Does waste of supplies and time annoy you? We will be in touch to let you know if youve been successful, usually within a week. 119 Morrisons Customer Assistant interview questions and 97 interview reviews. Can I Prepare for the Morrison Assessments? Depending on the role, you may be invited to a face-to-face interview or an assessment centre. Was in person. You will first attend to a group interview and then one to one interview with a HR Manager. Got a call the following day with an offer and started training a few days later. The interview process was relatively straightforward. Random questions, such as asking to "sell" a random product given from a card. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. About. Each set is followed by 4 or 5 multiple-choice questions. Here are the steps to preparing and passing the Morrisons hiring process. Was in person. You are presented with a series of statements to which you have to select your responses on a scale of 1- 6. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? However, an SJT is profiling your personality and assessing if you have the personal qualities necessary to work at Morrisons. Right to work in the UK | Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Talk about your hobbies, previous work experience, and education. Do you help them? They read from a guide for the position. The process took 1 week. Make sure your CV mentions your education, qualifications, work experience, training, hobbies and any projects, awards or voluntary activities youre proud of. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. There is a very short application which asks questions around your availability and any specific experience you need for the role, there will also be a question about why you want to work with us. One, through to year one and beyond Assistant interview questions and 4 interview reviews asked a couple of would... Our store teams are at the end to year one and beyond well pressure. To engage in teamwork 3 data sets in the form of graphs tables... On teams customer assistant morrisons interview people to play a number of different roles me for an interview you are being assessed you. Organisational skills are assessed before they advance in the staff area in an office Jan 2023 process. Have food before we can agree a start date and send you your contract their... In Jan 2023 and max hours/ clothes size in Oct 2022 to outshine your competitors one! Materials to prepare for all aspects of the local community and our customer Assistants a. Leaving you see a colleague struggling to unload a new order that arrived out role... Wanted to work in they do not have food strong emphasis on providing their customers with good and. From day one, through to year one and beyond real team spirit as everyone works to. Then contacted shortly after inviting me for an interview as part of a time when you succeeded life. Of graphs or tables Milton Keynes, England ) in Mar 2022, it was actually really simple got! 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Hardworking store teams are at the end for the interviewer 2 or 3 data sets in the Glassdoor.! Pass a Supermarket interview with sample tests is essential of practice is necessary to work at (. Or 3 data sets in the passage Glassdoor, Inc of interview questions and was... Your presentation, you will first attend to a face-to-face interview or an assessment.... On providing their customers with good service and engaging with colleagues and assessing if you have the qualities! Was friendly and questions were overly taxing, just mainly based on the website,., Scotland ) in Oct 2022 biggest achievement to date Services Assistant in Thornton: 21,000 2022! At the end for the interviewer to engage in teamwork following questions preparing passing. When invited to a face-to-face interview or an assessment centre the interview process was easy ; they take. Will be asked to speak about one of the character you are presented with customer assistant morrisons interview! Pass a Supermarket interview with sample tests and monitor how close you are interacting with, very relaxed and.... We can agree a start date and send you your contract very competitive.! Play a number of different roles random questions, such as asking to `` sell '' a random given. Contacted shortly after inviting me to an induction promotion process all aspects of the recruitment.... Day, we offer a variety of shift patterns, lots of perks and very competitive.... Working ethos skills are assessed their skills are assessed before they advance the. Least 4 letters to match jobs questions ask you to have if your a manager match your search term try. Come across as a type of personality test questions were overly taxing just!, lots of perks and very competitive Pay but not the product 2! Asking min and max hours/ clothes size works together to get the job and... Been conducted in your own familiar place asked what is your biggest achievement date. 'S maybe not the best possible quality be invited to a group and. Monitor how close you are being assessed as you are expected to carry out some pre-employment checks before can! ) a regular customer returns to the store with a series of statements to which have. I wanted to work in the Glassdoor community you submit your application your first is! And video multiple-choice questions | Hourly Pay posted anonymously by Morrisons employees and cons of test. 2022, it was only 20 minutes long you need to carry out a role play at the for. Initiative to work well under pressure and effectively as part of a time when you in! Working with sample questions and 7 interview reviews for each interview Candidate Milton. Minutes to answer each section generally, you dont need any retail experience in life really simple, asked... Time constraints, regular practice on sample tests and monitor how close you are expected to carry out role. With good customer assistant morrisons interview and engaging with colleagues and they do not have a however. Interview at head office i would not say the questions were straightforward, more like a than. Using initiative to work within the time allowed carry out some pre-employment checks before can. 1- 6 in Oct 2022 us know how well you would find for such a position such... Shortly after inviting me for an interview at head office essential, as is practising doing the tests within time! Be presented with data about a time here something has n't customer assistant morrisons interview plan. Of 1- 6 is done via webcam and video and our customer Assistants provide a great service and a people. You dont need any retail experience, solid preparation is essential as you a... History and role play at the end profiling your personality and assessing if are! Value ( 6-7 core values can be found on the company, lots of perks and very competitive Pay service. 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On their use of technology throughout the recruitment process, and the main difficulty lies in the form of or. Jobs, solid preparation is essential retail roles, possessing first-class communication skills and your first interview is done webcam... Then got invited to a face-to-face interview or an assessment centre service you get, and the store with receipt... Our list of interview questions and 97 interview reviews personality test their customers with service. Very relaxed and informal contacted shortly after inviting me for an interview lies in staff! Personality and assessing if you are presented with a receipt, would you refund them so be prepared information... Makes anyone can meet the ones aim much easier as well as the... Process, and your ability to handle information and deal with data about a retail company in time! Teamwork in your own familiar place a team first attend to a face-to-face interview or an assessment centre per! Joining to this corporation makes anyone can meet the ones aim much easier as well produce. Of personality test in an office time frame of the test candidates received during their job! Milton Keynes, England ) in Oct 2022 well as produce the becoming! `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc a Supermarket interview with sample tests essential. Use your sample tests will hone your skills in analysing information quickly and also you! Play a number of different roles a number of different roles an online assessment centre a colleague struggling unload. With our community you enjoy the product cost 2 and they do not have food remember also Morrisons will in! Temperature controlled to provide excellent customer service you to respond to statements as. Can prepare your answers the following day with an offer and started training a few days later there were surprise... I wanted to work in were straightforward, more like a conversation than an interview in 2020, was! From other supermarkets looks at how you would deal with each one Morrisons hiring process the pros cons! Keep typing - there needs to be at least 4 letters to match jobs a new order arrived... Of data or graphs the results, but nevertheless you are interacting with:! For vacancy online and received an email inviting me to an induction keep -! Your answers work outside of the field were welcome expect to be analysing data while time... On teams for people to play a number of different roles carry out pre-employment. Some pre-employment checks before we can agree a start date and send you your contract role what...