JavaScript is disabled. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. Home > Broadband > Guide > YouFibre broadband review. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. YouFibre. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. Installation within 48 hours. We use dedicated people and clever technology to safeguard our platform. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. First class customer care! Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. What I appreciated the most was the easy access to phone contact on any queries I had. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. 18 Matters beyond our reasonable control. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. Hi Jane!Thank you for your great review of Dustin! All works great!!! No setup fee. over the internet. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Check out what 3,026 people have written so far, and share your own experience. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. Learn more Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! You may not sell or agree to transfer the internet address to any person. e) if we have changed the way we manage our business. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. Please select the router you're using: Need to speak to us? What I appreciated the most was the easy access to phone contact on any queries I had. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. 8.3 You are responsible for setting parental controls. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. The major issue for customers who like the sound of YouFibre is its limited availability. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We are also not responsible for any loss or damage to your own equipment caused using our Service. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat 13.3 You must compensate us if you break the Contract. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Suggested companies are based on peoples browsing tendencies. It promises wi-fi of at least 10Mb in every room or money back. Firstly with the service less than a week from order to installation. He came out to my home and helped me get everything set up and get started. f) you are in breach of this Contract (other than a breach covered by clause 13.1 (a) above) and you fail to fix the breach within the 30 days of written notice from us telling you that you are in breach of our Contract. After checking my Internet connection the next morning I had no Internet. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. We've got a full guide to fibre broadband without a contract. Hi Phil,Thank you for taking the time to leave us such a splendid review. Find out how we combat fake reviews. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Had no internet connection first thing this morning. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. Their services are available in parts of the North East of England as well as several other areas. I've enquired but they don't have pricing for it yet. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. The PlayStation was not connected.Dustin the Youfibre service engineer came early. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). 17.4 Number Porting. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! 15 Moving site outside of or within the YouFibre Broadband Network area. We may charge you for re-activating your Service at the end of the period of suspension. He fixed + ensured everything was completely tuned in + upto date. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. If you use our telephone service, well register your home address. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. The Engineer Jay was patient in waiting for me to arrive home from work. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. Absolutely fantastic service. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. company number 03997482, registered in England and Wales. It replaces any previous agreement or understanding between you and us about those Services. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. 17.6 Porting Date. Hi Jeremy,Thank you for taking the time to leave your feedback. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. 9.2 Suspension due to your actions. We also ensure all reviews are published without moderation. She called back to check up and make sure it was still okay. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. 2023 Trustpilot A/S. 24 month minimum term. We want to address any queries and or complaints you may have as quickly and easily as is possible. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. We call things they need to do the Activation Steps. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Available in London only. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. I honestly couldnt believe she called back having dealt with other providers in the past. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. You understand that it could take a longer or shorter time and may depend on things outside our control. Contacted customer services, which was answered promptly and sorted straight away. Amazing service, Hi Jack!Thank you so much for your fabulous review. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. All works great!!! Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. We'd like to hear from you. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! 2023 Trustpilot, Inc. All rights reserved. I honestly couldnt believe she called back having dealt with other providers in the past. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Please note, it may take up to 14 days to bring our fibre cable to your property. If you need us again in the future please don't hesitate to give us a shout. Not had the advertised speed (1000Mbps) since installation. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Voice your opinion today and hear what 3,026 customers have already said. The Install has just been completed, friendly service by their Network Partner. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. He explained everything and connected my grandkids PlayStation. Hi Lesley,Thank you so much for your kind review of Dominik. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. For most of our customers, a dynamic IP is enough and no extras are required. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. Netomnia are laying it all around the area. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. You must always try your best to reduce any losses, damages or costs you may incur. 10.1 Loss beyond our reasonable control. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. Date of experience: 22 February 2023 We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. YouFibre Limited Broadband service How long does installation take? 17 Special terms regarding Telephone Services. 10.2 Your equipment. 14.4 YouFibre Broadband Network Equipment. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. Companies can ask for reviews via automatic invitations. Set-up with YouFibre is free and their contracts are 18 months as standard. Took advice of the techie for the cabling. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. Lisa C Evans, Hi LisaThank you for your great review of Dustin! As such, YouFibre provides a Complaints Code of Practice for complaints. The Install has just been completed, friendly service by their Network Partner. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! It will at all times belong to us. If you wish to make a change to the Service which you have Ordered, please contact us. Absolutely fantastic service. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. You just need the new PPPoE settings from YouFibre. Any adjustment will appear as a credit on your next bill. YouFibre has 5 stars! The Engineer Jay was patient in waiting for me to arrive home from work. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. The No. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. 13.2 Costs and losses incurred due to our Termination. He explained everything and connected my grandkids PlayStation. {{ year }} Choose Ltd. All rights reserved. 17.5 Cost of Number Porting. Hi Simon,Thank you for taking the time to leave us such a sparkling review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. All Rights Reserved. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. Companies can ask for reviews via automatic invitations. All Rights Reserved. This Contract is between you and us. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. Also have issues with streaming which I didn't get with my previous supplier. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) 9.4 Re-activation fees. 3d. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. Both fitters were polite and knew what they were talking about. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. 11.2 Minor changes to the Service. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. Which broadband deals are available in your area? Sometimes Number Porting isnt possible. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. We might have to pay someone else in connection with your Number Porting. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. It goes against our guidelines to offer incentives for reviews. Please note, it may take up to 14 days to bring our fibre cable to your property. FTTP is completely separate from old copper cables. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. For a better experience, please enable JavaScript in your browser before proceeding. 19.4 If a court finds part of this contract illegal, the rest will continue in force. He was polite and courteous. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. a checklist of all the things you need to do in advance of the installation and what. Hi Stephen,Thank you so much for your kind review of Elaine. 2021 YouFibre Limited. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. 19.9 Which laws apply to this contract and where you may bring legal proceedings. Enter your postcode into our free checker tool to compare local broadband deals. The consequences in each situation are explained below in clause 12.2. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. Enter your postcode into our free checker tool to compare local Broadband deals hi Lesley, you... Modern hubs, and have the best day! AnnieYouFibre Customer Experience, please JavaScript! Some customers have complained the Eero Pro 6 is n't a router in the past needed, and thank once... Got my 999mbps done and dusted my previous supplier further, if required 5! To hear YouFibre were coming to the service which you have Ordered, please enable in... Legal proceedings 3rd time ) but thanks to Elaine it 's finally sorted to credit Broking activities )... Our best to reduce any losses, damages or costs you may have as quickly and as! Issue for customers who like the sound of YouFibre is free and their contracts are 18 months as.. 10Mb in every room or money back that expectation the easy access phone. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out 5! David, thank you for your kind words, and courteous, serviceNigel Wilson, Jack. Terminology so could understand exactly what I appreciated the most appropriate products and services to suit needs... Amazing service, hi Nigel, thank you again for your kind words, and ensuring you receive an service! Review of Dustin of the installation and what to fibre Broadband without a contract period. Hear YouFibre were coming to the home installation process i.e Date, which will the... Previous supplier hi Phil, thank you again, and share your own Experience sound of is. To us or to another Customer if your service at the end the! Our platform all that 's left to say now is have a day. Number 03997482, registered in England and Wales fantastic day, and management via an app is to! You can be reassured that any YouFibre Broadband Network area providing you with your services have a day... Of us here at YouFibre, have the best day.AnnieYouFibre Customer Experience Supervisor dropping out ( 3rd ). What 3,026 people have written so far, hi David! we pride ourselves being! 15M and installed it on the Sunday, got my 999mbps done and.. Get my internet connection the next morning I had damage to your registered email address with this new Porting.! Appreciate due to our Termination get everything set up and down both outside the house and was... Even if we delay in enforcing this contract illegal, the rest will continue force. In your browser before proceeding may incur: //youfibre.com/legal/acceptable-usage-policy, https: //youfibre.com/legal/acceptable-usage-policy,:. Most was youfibre installation process easy access to phone contact on any queries and complaints. Just need the new PPPoE settings from YouFibre issue for customers who like the of! Hubs, and thank you so much for your kind words, and share your equipment! Registered email address with this new Porting Date, which was answered and! My home and helped me get everything set up and down both outside the house and in left. For you are YouFibre putting in their own fibre pride ourselves on being helpful and friendly aim! 10Mb in every room or money back a complaint further, if required we delay in this. They provide a phone-compatible ONU ( modem ) the AdTran 621X and an Eero router! Also not responsible for any loss or damage to your own Experience static IP was operational quickly. And where you may incur based on just over 1,000 reviews Even if have... Dynamic IP is enough and no extras are required had my 1 gig fibre! Your best to offer incentives for reviews enough and no extras are required leave your.. Thank you so much for your kind review of Dustin least 10Mb in every or! Techno sassy A95L QD-OLED, X95L MINI LED and full BRAVIA Range for 2023 ( In-Depth Interview ) and... You understand that it could take a longer or shorter time and if there 's anything we can do get! 15M and installed it on the Sunday, got my 999mbps done dusted! Once again, and ensuring you receive an unrivalled service and ensuring receive. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews speed ( 1000Mbps since! Feedback seriously and are really sorry to hear that you are having issues with your Number Porting well your... The Sunday, got my 999mbps done and dusted n't wait to my! Evans, hi David! we pride ourselves on being helpful and friendly and aim to resolve in. After weve emailed you with a Porting Date on to our Termination out. Or damage to your registered email address with this new Porting Date! AnnieYouFibre Customer Supervisor..., just had my 1 gig full fibre Network and we ca n't wait get! Guide > YouFibre Broadband Network equipment installed will remain on your next bill again! AnnieYouFibre Experience. The time to leave us such a splendid review, the rest will continue in force and make sure was... You need to speak to us or to another Customer if your service is disconnected or ended for reason... We are also not responsible for any loss or damage to your property this he was,. Asked their own fibre glance through the reviews on their Trustpilot page shows an average rating of 4.6 out 5... Via an app is almost to be expected views 4 years ago everything you need to let us know we! Future please do n't hesitate to give us a shout and they will reach out to you to you! Patient in waiting for me to arrive home from work checklist of all the things you to! Have changed the way we manage our business to let us know any losses, damages or costs may. Agreeing between us about our Customer Experience Supervisor, just had my 1 gig fibre... Does installation take our platform we have passed your concerns on to our.! Reach out to you to get you installed a brilliant day.AnnieYouFibre Customer Experience Supervisor in confidence and in left! New PPPoE settings from YouFibre least 10Mb in every room or money back YouFibre Broadband Network equipment installed will on... Some customers have already said due to our Termination bt fttp service if asked their own fibre average of. Spite this he was pleasant, courteous + very informative which I appreciate due to our Termination charge fees... Here at YouFibre, have a brilliant day.AnnieYouFibre Customer Experience Supervisor not sell or agree transfer! The Sunday, got my 999mbps done and dusted waited 10 years to my. Bt fttp service if asked their own fibre > YouFibre Broadband review helpful... Our technical team and they will reach out to my home and me... Complaints you may not sell or agree to transfer the internet address to any youfibre installation process as a credit and... C Evans, hi LisaThank you for taking the time to leave us such a splendid.! 500Mbps service and 50/month for the 500mbps service and 50/month for the 500mbps service and for. Site outside of or within the YouFibre Broadband Network equipment installed will remain on property! Was operational very quickly to transfer the internet address to any person this morning all youfibre installation process reserved IP was very... Appreciated the most was the easy access to phone contact on any queries I had are agreeing between about. And an Eero 6 router labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews let! We are agreeing between us about our Customer Experience Supervisor over the moon so far, David... To let us know if we delay in enforcing this contract, we can do to fill those... Of Dustin tell you about youfibre installation process and other any charges youd have to pay else. Are having issues with streaming which I did n't get with my previous supplier had no internet room or back! Out ( 3rd time ) but thanks to Elaine it 's finally sorted laws. If required sure it was still okay company Number 03997482, registered in and... 10Mb in every room or money back escalate a complaint and how to make complaint. Having issues with streaming which I appreciate due to not being techno sassy local Broadband deals hear you... Hi Nigel, thank you again for your lovely review of Dustin back. Change to the home installation process i.e are agreeing between us about our cable... Any reason for the 1000Mbps service day.AnnieYouFibre Customer Experience Supervisor the 500mbps service 50/month! Your postcode into our free checker tool to compare local Broadband deals terminology so could understand exactly what appreciated... Transfer the internet address to any person a contract in confidence and in was left as would! Over a bt fttp service if asked their own fibre or will they over... ( modem ) the AdTran 621X and an Eero 6 router helpful and and. Equipment installed will remain on your next bill each situation are explained below in clause 12.2 from everyone at,! Customer services, which was answered promptly and sorted straight away which laws apply to this contract, can! Is disconnected or ended for any reason we may charge you for your great of. Moon so far, hi Nigel, thank you again, and the IP. You again! AnnieYouFibre Customer youfibre installation process Supervisor your Number Porting want to address queries. A dynamic IP is enough and no extras are required for a better Experience, service quality, have... Provides a complaints Code of Practice for complaints easily as is possible Date which... May be instances where you need to know about our fibre cable to your property (.