All rights reserved. It's past my refund date and I have yet to see my money with no explanation. Whats really going on. I asked why my funds were put on hold and why I was not notified that they were on hold the answer I was given; because it showed that you had other IRS funds being deposited into your bank account and they didn't contact me because they have to many other funds on hold as well and it is impossible to contact everyone. Enrolled Agent since 2008, Intuit Tax Expert since 2011. File a complaint to Santa Barbara Tax Products Group [SBTPG], tax refund - omitting a number in my checking account. so we called them back demanding his money and they still said they didn't have it. tax refund. International Association of Better Business Bureaus. Its ridiculous at how many people are complaining about the same thing. I'm also going to file a complaint with the IRS about this company's practices. what should i do? MBA, Enrolled Agent. As a matter of policy, BBB does not endorse any product, service or business. Uh huh, do you see in there any other notes "nope" We paid you to do it correctly. Bet i wont screw up my bank info next time, for sure! I get the paperwork over the weekend (as I work in a different city from where I reside) and fax it in Monday morning. Taxpayers can find contact information for Santa Barbara TPG. I am missing $238.00 from my refund irs confimed deposit amount and turbo tax confirmed totat tax prep coast can not get any help i need to recover my missing funds please help this happened on [protected] at 2:02 p.m. was going over my bank account and notice it was not adding up they charged me for a max protection twice was went $54to $256 total to do my refund and was not a rapid refund but my return wa $17,277 irs letter said thats the amount deposit and i recived $16,638.04 so there was $238 more taken out and not a thing showing why i have all my documents and not a way to get thru left waiting on phone for 6 hours 4 difernt times i get no emails back turbo tax is claiming it was not them why offer one thing and do another they think by ignoring me Iam going to let it go I cant let them treat me like that is not right. The most common job groups, by number of people living in Paris, TX, are Office & Administrative Support Occupations (1,320 people), Sales & Related Occupations (1,108 people), and Healthcare Support Occupations (881 people). }, . How long does it take to print check and send it? I received my taxes through sbtpg 03-05-22. Submit a complaint and get your issue resolved. Fees were taken out more than once but no check was EVER mailed. So needless to say the rep kicked me up a level then I got to the next level they were still "looking for my documentation" and found it but were apparently waiting on a call from me?!?!? Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. The Child Support Customer Service Center (KIDSLINE) is an informational call center for questions about child support cases. Clients. But Im not understanding why be that way when you holding something that belong to someone . https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p Form 3911, Taxpayer Statement Regarding Refund. Back. Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . I would like to verify my information and get an answer to where my money is. Is this your company? Customer service hours: Monday - Friday, 7:00 am to 5:00 pm. This product is not a loan. On April 24, 2014 (today) I contacted them, after reading a few posts about them and their practices, and verified that they received my fax. I am not a scam. DO NOT USE TURBOTAX OR SBTPG!THEY HAVE HAD MY REFUND SINCE 2/19/22 AND JUST PRINTED A CASHIERS CHECK FOR ME ON 2/26/22! was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. One of your managers will soon be a whistleblower. I had called him at 6:08pm central time. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! My husband and I are going through the very same thing right now, to make matters worse we needed that return to pay rent! He has also been playing this WAITING GAME of NO MONEY and also says it's frustrating. The hold our money and build interest. "https://www.linkedin.com/company/taxact" I spent my last 11 years at the I.R.S. The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. So yeah, now (supposedly) a check is being cut and mailed to me. 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . Authorization number. Desired outcome: TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. But on their Turbo Tax Website it shows they were both accepted, but I have NOT got any money from the State and only half of my money from the State Taxes. My refund got delayed, and IRS app is saying there were errors with social security numbers and/names of dependents. I was calling TP and SBTPG back and forth but I wasn't getting anywhere so I decided to go to my TP's office and there, they showed me the program and true enough, they cannot cut the check so I decided that SBTPG will have to cut my refund check instead. They then had me fill out and have notarized a paper stating I never received it. SBTPG admitted they had my refund since April 14, 2014 but it was put on hold until I faxed them State ID, Social Security Card, W2's and a utility bill. Why? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Well today rolls around (2/11/14) and nothing. States Santa Barbara Tax Products Group [ SBTPG ] phone number +1 800 779 7228 13 19 What is Santa Barbara Tax Products Group [ SBTPG]'s email address? We will NEVER use TURBO TAX ever again. Either this entity is so incompetent they shouldn't be permitted to operate or they are running a scam. Telephone: (817) 871-4000. "contactType" : "customer service", Now yo unlock my account they said I have to contact TPG to have them send a letter to unlock the account and then Ill get my money. Ask your provider about other IRS e-file options . I got email telling me "In order to finalize your request for this payment option, we need to send the following information to: NorCalCourtney, I am having the same EXACT problem! Someone needs to do something to help us get our refunds now. Call Green Dot: 866-795-7597. Not they claimed to send it back to the irs, but its been more then 12weeks now & the irs still doesnt have it. So disappointed with this bank and I"m really thinking of ending my 4 year streak of using TurboTax and next year going with H&R block. Attachments. Get any irs paperwork and transmissions and dates etc. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. This is a multi-location business. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. "name": "TaxAct Online Tax Filing", Check number. Contact Information. My money is stuck with green dot with no access. To this day we still have not received our refund. my feel that your IDs are not right or your W2's could be fake so the best thing is to use a Tax Preparer that is reg.. with them One time I found out there were dozens of refunds going to the same address. I used turbotax this year because I thought it would be more convenient. Are they getting interest on my money and if so, that should actually be reimbursement with the refunds since its OUR MONEY. Monday - Get number Send number in reply to request for number - replies have been inline so all the information is there if they just scroll down. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. Checks/ mail dont take that long. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . These type of people who run this bank needs to be run out off the country.. THIEVES! I have missed the compliance training due dates due to the lack of help. Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. vcita Guide. Complete the form answering all refund questions as they relate to your EIP. Instead, they're holding it for 2 weeks as well as adding an additional $10 fee to the filing fees. Enrolled Agent since 2008, Intuit Tax Expert since 2011. I still havent received mues ddd 2/24. Automatic Client Messages. I asked when I should expect to see it in my checking account .. his answer, and it was not surprising, let us say it all together >>> your deposit was rejected by your bank so we had to send a check to you, you should see it in 2 to 7 business days, how long did it take to get your check did yall get them yet if so how many days it tiok to get it after it said it was mailed. The web value charge of sbtpg.com is 49,209 USD. But this time my husband had heard about this lady that did taxes for his co workers and she is good, he said.and this is how it works.You go to her place, And you give ids, ss, etc.. and fill out these papers with your information and giving her permission to do you taxes, you give the paper work to her and she does the taxes on line and before you see the tax she slips you a piece of paper and either you agree or you don't. I'm to the point that I'm going to file fraud charges with the Atty General of CA. Did u ever receive your check a was it TurboTax who assist you with that ? They said my account t number was incorrect but would not allow for any change so they were sending me a check. . I will never again use this company or advise anyone to use sbtpg . Its showing on the *** end. Do you need help setting up your SoClean 2? BBB Business Profiles generally cover a three-year reporting period. All you will get is automated response then hung up on. The burden is not be on us--who you blatantly screwed over--to make this right. Username. I worked for the I.R.S. First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. For them to send my refund back to the irs.. 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