Clement concluded that Farini went deep into Southern Africa, but he never actually went to the heart of the Kalahari where he claimed the Lost City was sited. We couldve just said nothing at breakfast and walked out after eating. After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). We were able to do everything and everyone had a blast. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. Definitely a place to be. Just bakery and tacos at the Starbucks- uh what?!? That was a mistake. This is the version of our website addressed to speakers of English in the United States. It's like a Vegas for kids. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. How many families can afford $24 a plate for dinner? I would not pay for this again. Food had zero flavor. What are we to do for breakfast??? The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. 40 tickets to ride the roller coast, etc. le-de-France is the most densely populated rgion in France. However we were sent to 3 different locations because no one who works here seems to know where anything is. Its 70* out today so idk what the truth was. Room types may vary. He said sure she is 9 and barely over height no problem. Here is the short version as a family with a 4 yr old and 74 yr old. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. No one seems to know what they are doing! Regular check in is 4pm. The cocktails are everywhere and they start at $9 a drink and go up. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? See you next time! They have the bare minimum if that of handicap parking places. Please see our partners for more details. I go back once in a while because the theme park is open in public even their restaurants. Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. We are so grateful they took the extra time to look for the bear. Ice cream parlor and candy shop- $7 for 1/4lb of candy. That store is way better than any Chuck-E-Cheese or D&B! Xian, went above and beyond to help locate it and return it to my son. Just got back from Kalahari Round Rock. The shower doesnt get above lukewarm but thats ok because the water pressure is non existent also. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. F. R. Paver and Dr. W. M. Borcherds headed out from Upington to search the desert sands, flying over the area in reconnaissance aircraft and subsequently suggesting a number of explanations. $184 single/double, plus applicable tax Check-in: 3 p.m. | Checkout: 11 a.m. ROOM BLOCK OPENS DEC. 1 AT 8 A.M. Once your online registration is complete, your confirmation email will include a link to make hotel reservations. But every F&B on the resort is over priced. The facility is new and very nice with the safari theme. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Same with checkout. Ok I dont carry change but I had a house key and managed to make it work. It's worth it.but will be taking out a second mortgage for the next round! I coped and put on a smile we were on vacation! I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. Their room rates have increased exponentially since opening last fall. Good luck on towels, toilet paper, and toiletries so pack your own. Activities: Waterpark is the only feature that comes with your stay. Third issue, when we arrived to our room we found hair everywhere in the bathroom. Beds were very comfortable (soft). Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. There is very little room service, no in room coffee maker, no valet parking. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Never saw anyone sanitizing these. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The quality of prizes is elevated!!! 60 tickets to do the big zip line. But every F&B on the resort is over priced. There was no housekeeping and I never got a straight answer on why not. Absolutely disgusting! Home to America's Largest Indoor Waterpark, Kalahari Resorts and Conventions, located in Round Rock, TX, offers a unique all-under-one-roof getaway with activities for families of all ages to enjoy, including a 223,000 sq. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. Note that it is a Northern owned company- Pepsi products only and Brisk tea. It's worth it.but will be taking out a second mortgage for the next round! I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. Water park- Overall awesome. $7 for a domestic beer. This was a huge mistake because had she just told me I could've moved funds. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. We like pizza! Kalahari Resorts & Conventions - Round Rock: Wonderful hotel but MAJOR COVID issues - See 182 traveler reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. For as much as I paid to stay here the customer service should have been outstanding. This was our 1st stay with Kalahari Round Rock and it will be our only. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. From 1932, twenty five expeditions were launched to find the Lost City. All the F&B outlets are just ehh. We expected this to an extent. The attraction was closed for 2-3 hours to sanitize it. Outside the Rock: Lost 80s Live Tour at Haute Spot. Beds were very comfortable (soft). Not many actual games. Nope. Tripadvisor performs checks on reviews. No outside food allowed. Themed rooms? There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. Im creative! 2. 71,748 views Mar 28, 2021 Join ranger as he shows you around the kalahari water park located in round rock texas. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. The website is atrocious. I asked her why it was so much and she said it was due to the toppings. . The service issues will eventually work themselves out. Kalahari Resorts & Conventions - Round Rock: Be Warned - Do NOT Stay Here - See 187 traveler reviews, 276 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. In his book Farini describes the ruins as[2]. Food: Resort food is meh and very expensive. Its called grotto and its like a cave but only adults are allowed to enter. Then show is over go in and all restaurants are now closed. Check-in time begins at 4:00 pm. LOTS OF WALKING! Kalahari Resorts and Conventions makes a big splash in Round Rock! Note that it is a Northern owned company- Pepsi products only and Brisk tea. Some F&B outlets don't offer fountain, some do. This information will be used for that purpose. My child Is hungry and this is one inconvenience too many. However, its cold, unfriendly. Wave pool is fantastic. Xian, went above and beyond to help locate it and return it to my son. A Day Inside America's Largest Indoor Water Park in Round Rock On Kalahari's thirty waterslides and lazy river, my kids and I took our first plunge into some kind of normalcy since the. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! Spent hours in there. I smiled and just dealt with it. Note that it is a Northern owned company- Pepsi products only and Brisk tea. 40 tickets to ride the roller coast, etc. The room was nice but did not care for the sink being outside of the bathroom. Larger mini fridge and microwave available. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. Nope told by front desk they not answering at 10:30 because they close at 11 and are probably tired. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. 5. It must be asked for. They open at different times. Now, we knew the food was $$$$. One of the coloda beverages is $35. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. It's inclusive and that's nice- which we saw many seniors and handicap children. Kalahari Round Rock Water Park was a fun escape from the Texas cold! ft. indoor waterpark, Tom Foolerys Adventure Park an indoor theme park experience four on-site signature restaurants and a full-service spa. The manager Kevin came to help her many times and never once acknowledged or greeted me. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Staybridge Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, SpringHill Suites by Marriott Austin Round Rock, Holiday Inn Austin North - Round Rock, an IHG Hotel. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. Absolutely disgusting! (Open until 11pm.) Or a $500 glass of wine? It's only been open for 3 weeks and already this many issues! Yesterday half the slides were closed. The gym is very well equipped. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. Group Sales Waterpark Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Weve watched it come to life, stayed up to date with the website etc. Until then, reach out with any questions I didn't already answer. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Enough about the food. It feels like its all about the bottomline. Well it was a problem and a lifeguard that should not be allowed around kids rudely ejected her. Just keep luggage in car and save the $250! 60 tickets to do the big zip line. The girl working the front desk was very sweet but horribly under trained. We can't thank Xian and the staff enough. Blackout curtains work well- which is important to me! Luckily Melissa was able to help and gave us an awesome experience. This as a first impression with no formal greeting was very off putting. Lots of games, lots of rides, lots to do. We are so grateful they took the extra time to look for the bear. Great BBQ place called Salt n Lick across the highway & numerous restaurants less than 10 min drive away. They open at different times. Ok fine! We cant hear all the kiddos running round above which is a win in our book. There are employees just moving around at snail pace. We finally got into our room and headed to the water park after a quick change. Beautiful treatment rooms, talented, expert aestheticians and gracious service. Wave pool is fantastic. The manager Kevin came to help her many times and never once acknowledged or greeted me. The spa is 4-star worthy. We were told our rooms would be close and on the third floor. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. But there is tons to do where you never have to leave if you don't want to. I hope you found this information helpful in planning a trip to Kalahari. There was usually long lines for the Zip Line attraction. The massive resort and convention center boasts 1.5 million square feet and is the ultimate destination for a family vacation, corporate meeting, or special event! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. First issue, the line to check in was INSANE. Valet parking was full which was fine I can cope with that. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration My family and I are currently staying at this location. Up close beautiful. Yesterday half the slides were closed. Now, we knew the food was $$$$. We enjoyed the pool so much. We were able to do everything and everyone had a blast. This as a first impression with no formal greeting was very off putting. If you want some sort of paper trail or invoice, you must ask for it. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. ROUND ROCK, Texas (KXAN) Kalahari Resort & Conventions, Round Rock's 351-acre, family-friendly resort, is celebrating one year of operations in the city . Please see our partners for more details. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. The attraction was closed for 2-3 hours to sanitize it. Their ropes course is even bigger. Blackout curtains work well- which is important to me! No one knew. She never did anything that would need a pass. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. Harassing guest to move their cars needs to stop. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. Kalahari Resorts & Conventions 3001 Kalahari Blvd. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. Some F&B outlets don't offer fountain, some do. 40 tickets to ride the roller coast, etc. The biggest surprise is there is NO BREAKFAST outlet!! If your child is tall like mine, age is irrelevant. If youre smart, you will save your money and stay elsewhere. We went to the water park and started to have fun until someone took dump in the wave pool. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. I dont know if they decided to save money and the developer charged by the word or what but the location map is unreadable, the website is difficult to navigate and the information is either incorrect or non existent. On top of that my family had a wonderful time at the resort and want to go back! We were very excited to play and have fun. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. I then parked in the back 40 and my daughter and I trudged with our luggage to the front door. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. Anywhere but Kalahari. Weve watched it come to life, stayed up to date with the website etc. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. Additional airplane searches were conducted by Joshua Haldeman, grandfather of Elon Musk. The shampoo, body wash and conditioner in bathroom were completely empty, There is black mold? Georgetown and Round Rock have great local options. It's like a Vegas for kids. How many families can afford $24 a plate for dinner? They send a text to you when your room is ready after 4:00 PM. We are so grateful they took the extra time to look for the bear. The staff is generally clueless, unfriendly and useless. Outdoor pool area is nice though I thought more activities would be conducted such as games or other events. Wave pool is fantastic. Its also blissfully quiet on our floor. Over and over this was witnessed. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. Keep in mind I booked online weeks in advance. Food & Wine Festival at Kalahari Resorts & Conventions. Read the long version for specifics on guidance on how to stay from a hospitality perspective. The rooms are fine. As in! On a lone and desolate spot; First issue, the line to check in was INSANE. Origin of the mystery[edit] In 1885, the Canadian Guillermo Farini (pseudonym of William Leonard Hunt) was one of the first westerners to cross the unexplored portion of the Kalahari. A. J. Clement researched the story in 1964 and advanced a new theory. The bathrooms were also very gross by the end of the day as well. Needless to say, we WILL NOT be returning to this resort. Places are grossly overpriced. Food: Resort food is meh and very expensive. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). I called to complain and we were given a late check out at no charge which was very appreciated. Seriously? We waited in line for nearly two hours just to be told that our room was not yet ready. 5. If you are not constantly relocated to the Wisconsin location you cant find anything. Harassing guest to move their cars needs to stop. We bought the package deal and everyone got a pass. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? We go above and beyond to ensure this common goal is met. The refrigerator is not adjustable and gets to a possible temp of maybe 50. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. She seemed confused at times and poorly trained to handle customers. So if you are sensitive to that, be sure to ask for a room at the end. But we expected the service that goes with it. Beds were very comfortable (soft). People were living on the site of the present-day city, located along the Seine River some 233 miles (375 km) upstream from the river's mouth on the English Channel (La Manche), by about 7600 bce. In the century between 1850 and 1950, when most areas of France were losing population, Paris attracted migrants from all over the country, as well as a large number of immigrants. The spa is 4-star worthy. Activities: Waterpark is the only feature that comes with your stay. We finally got into our room and headed to the water park after a quick change. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. It feels like its all about the bottomline. This Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. We cant hear all the kiddos running round above which is a win in our book. At the start of the 20th century, Farini's observation gave birth to a legend throughout South Africa. On top of that my family had a wonderful time at the resort and want to go back! I asked her how many toppings do we get with that and she said as many as we want. If everyone needs to be in a raft on the lazy river, have it stated as well. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. We're in it together Your safety & security is our #1 priority. The quality of prizes is elevated!!! But you don't actually need any sort of pass to enjoy Tom Foolery. Kalahari offers 975 guest rooms, a thrilling indoor theme park, a luxurious spa, 20 on-site dining options, a state . What are we to do for breakfast??? Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. Nope. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. There was usually long lines for the Zip Line attraction. Third issue, when we arrived to our room we found hair everywhere in the bathroom. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Georgetown and Round Rock have great local options. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. The master was spacious and the bed was quite comfortable. My gosh the place is so beautiful! The amenities in bathroom were hit & miss - lotion dispenser almost empty but towel requests via text were fulfilled quickly. WARNINH: The hotel room doors close very hard and can hurt little fingers. more. No one wouldve noticed! That store is way better than any Chuck-E-Cheese or D&B! And deafening. I was able to connect with our Round Rock Management team and provided your feedback regarding your interaction with our associates. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. We closed at 10. Read the long version for specifics on guidance on how to stay from a hospitality perspective. Same with checkout. Kitsch, cheesy, cheap. 2. No blankets or towels available to sit on. Arcade is very cool but the games are lacking. She never did anything that would need a pass. Larger mini fridge and microwave available. Its $21 a person! 2. Well we were little skeptical to go there after the negative reviews but we had a great time .. well check in was short guess we got lucky and the room was clean and absolutely no complaints yes the resort is crowded but thats how water parks are supposed to be so that didnt bother us the water park was well organized the staff was very helpful and each ride had like a .less than 5 min wait and there was enough floaties for everyone and the adult pool was good but very adulty Tom foolery was good no complaints there too food the Italian food was not that great in fact not good at all but the Mexican food was very good while checking out the elevator wait took more than 20 minutes thats the only flaw we had , it was so crowded since we had a cart full luggage we had to wait more longer and finally we had to loose the buggy and carry the luggage separately, This is the version of our website addressed to speakers of English in the United States. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. Its 70* out today so idk what the truth was. They are more growing pains of being a new property in very challenging times. Check in and Check out times at the Kalahari Resort. Lots of games, lots of rides, lots to do. We are so grateful they took the extra time to look for the bear. OkayLong version now: There are several kinks that need to be worked out. Again, just not going to work out in such a Foodie location. mildew? My family and I are currently staying at this location. Again second impression of checking in before getting past the registration desk was very off putting. Its also blissfully quiet on our floor. Ok cool. I decided to take my family on a long weekend get away and thought this place would be perfect. The rooms are fine. Last minute changes I guess. Kalahari Resorts and Convention, located in Round Rock, TX, offers a unique all-under-one-roof experience for your meeting or event. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. Outdoor pools should be heated and open. She laughs and eternal hold is now my home. Regular check in is 4pm. Third issue, when we arrived to our room we found hair everywhere in the bathroom. What are we to do for breakfast??? Review tags are currently only available for English language reviews. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms.