20092023 - Zappos.com LLC or its affiliates. For all our emphasis on customer service, our #1 priority is company culture. NURSING ETHICAL PRINCIPLE #1: ACCOUNTABILITY: Per the American Nursing Association's Code of Ethics, professional accountability, one of the important ethical principles in nursing is defined as "being answerable to oneself and others for one's own actions."Nurses are accountable for their actions when caring for patients and must accept the personal and professional consequences of those . We believe that the best teams are those that not only work with each other, but also interact with each other outside the office environment. We must never lose our sense of urgency in making improvements. Passion and determination are contagious. The hard part, is committing to the values once they are set. You must also avoid any investment, interest or association that interferes or might interfere with your independent exercise of judgment in Zappos best interests. Read Our Oath Of Employment 1. Ask yourself: How do you grow personally? You may not pay or accept bribes of any type. Ethical Culture Of Zappos This shows the companies dedication to their employees. Honest and accurate recording and reporting of information is critical to making responsible business decisions. http://www.lighthouse-services.com/incidentlogin.asp, Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication. Our goal is to help employees unlock that potential. Principle of Ethics Zappos has a strong ethical climate and strives on their Code of Conduct and Ethics. Sure, people have done parts of what we do before, but what we've learned over the years at Zappos is that the devil is in the details. How can you improve those relationships? Do you approach situations and challenges with an open mind? This proves the companies dedication not only to the employees work life, but to their personal well-being. We are ever evolving. We don't want to become one of those big companies that feels corporate and boring. View details We researched this on Sep 3, 2019. How can your department become more efficient? To help avoid conflicts of interest, Zappos has adopted the following rules: Employees or consultants who buy or sell goods or services or have responsibility connected to buying and selling for or on behalf of Zappos and members of their respective families are prohibited from having (i) any economic interest in private business concerns that transact business with Zappos or are in competition with Zappos, and (ii) any significant economic interest in such business concerns that are publicly held. In addition, you must remain alert to the many other ways in which outside business relationships, other professional or consulting activities for compensation, including directorships, and other activities might give rise to other conflicts of interest. We are not an average company, our service is not average, and we don't want our people to be average. Sometimes, it's the little things that make the biggest difference. Stakeholders stay happy due to Zappos's success. It is how it sells these products and what it does for its employees and customers that makes Zappos what it is today. Besides being distinctive, these beliefs create a framework for Zappos actions. It does not matter whether the person works for the US government, a foreign government or is in the private sector. Today, we still sell shoes as well as clothing, handbags, accessories, and more. It would be great if you could contribute and update this set of principles with anything that's missing! Accordingly, our financial books, records and accounts must reflect transactions and events appropriately and conform to applicable legal requirements and to Zappos system of internal controls. Customer Loyalty Director Rob Siefker discusses the company's mindset for WOWing callers and shoppers at every turn. Zappos has always been about being able to do more with less. If so, you should probably decline it. 1. All corporate assets must be properly protected and asset records regularly compared with actual assets. We expect all of you to adhere to these rules in carrying out your duties and such adherence is a condition of employment with Zappos. You may make legal personal contributions, but you may not represent that youre making any such contribution on Zappos behalf. All employees of the Company are expected to review and follow the Insider Trading Guidelines. Ask yourself: How much do people enjoy working with you? This took shape at Zappos in 2015 via a new management structure called Holacracy. The company offers free shipping, a 365-day return policy and 24/7 over the phone assistance. If you are unsure whether a contemplated action might violate any of the antitrust laws, you must review it with the Legal Department prior to implementation. The company delivers above and beyond basic workplace needs and addresses the self-actualization needs that most individuals desire from their work experience. Any suspected fraud or theft should be immediately reported to your supervisor, or the director or Vice President of your department or business division. You will find our core values explicitly defined there. We aim to . Practical insights for compliance and ethics professionals and commentary on the intersection of compliance and culture. I love that I get to be me all day. Create Fun and A Little Weirdness 4. Our ten core values are: Deliver WOW Through Service Embrace and Drive Change After this investment, ShoeSite was renamed Zappos, derived from the Spanish word for shoes: zapatos. The current board of directors did not want the company to focus on their clients but to shift focus exclusively to product sales. At Zappos, we encourage every employee to bring their whole self to work. We are all protectors and cultivators of the Zappos culture; it's what makes it unique and something that grows every day. If it ever gets too easy, start looking for a tidal wave of competition to wash us away. Confidential information may include, for example, information about Zappos strategy, plans, customers, suppliers, financial statements, credit card information, contracts, capitalization, proposed acquisitions or divestitures, as well as confidential information about other companies with which we do business. Certain employees must comply with trading windows and/or preclearance requirements when they trade Amazon.com securities. Waivers of this Code of Conduct may be made only in a manner permitted by law. A year later, at the age of 26, Tony Hsieh became the CEO. In January of 2012, Zappos database was hacked and millions of customers personal information was taken. Do you view new challenges optimistically? However, if the vendor tells you to have a night out without the vendor present and submit your receipt for payment, you should decline as that arrangement is akin to a cash gift. Our relaxed and supportive office environment allows individuals to show up authentically yes, even in their flip flops or footie pajamas. We watch out for each other, care for each other, and go above and beyond for each other because we believe in each other and we trust each other. While we celebrate our individual and team successes, we are not arrogant nor do we treat others differently from how we would want to be treated. Violence and threatening behavior are not permitted. Accordingly, you may not take for yourself opportunities in Zappos area of business that you discover through the use of Zappos property, information or position. Change can and will come from all directions. 20092023 - Zappos.com LLC or its affiliates. Building a culture is a special process that can't be taken lightly. Your culture doesn't stay the same, it will continue to evolve. Values Determine Stakeholder Perspectives The stakeholders at Zappos are influenced by the company's core values, which are effectively displayed in the organizations involvement with customers, community and socially responsibilities. This touched our hearts, and truly helped us to see how caring Zappos is and how dedicated they are to abide by their core values. A two percent or less equity interest in a company whose stock is publicly traded will not be deemed significant absent other complicating factors, such as circumstances that cause such investment to potentially influence the persons judgment on Company matters or to amount to management participation in such other company. http://about.zappos.com/jobs/why-work-zappos/our-benefits Zappos needs to continue to recruit the right employees that are both promote the companys core values and are innovative in finding new solutions for the company to grow in a sustainable and ethical manner. Principles help inform and influence values. Passion is the fuel that drives ourselves and our company forward. B. http://tbo.com/news/business/zappos-hacking-could-cause-consumer-problems-later-348177 Confidential information includes all non-public information about Zappos, our operations, and that of our parent, Amazon.com, Inc. and its subsidiaries (Amazon) that, if disclosed, might be of use to competitors or harmful to us. In most companies, new ideas have to be approved by a manager or a chain of managers. Embrace and Drive Change 3. Each has had its own twists and tricks to surprise and delight partygoers. Do you understand the purpose of your circle? A key ingredient in strong relationships is to develop emotional connections. At Zappos, we think it's important for employees to grow both personally and professionally. Send it online -- for free. While we have grown quickly in the past, we recognize that there are always challenges ahead to tackle. Zappos seems to be creating an environment that encourages motivation and builds inclusiveness. The only reason we aren't swamped by our competition is because what we do is hard, and we do it better than anyone else. Zappos is a leading online retailer and presents an interesting ethics case as it copes with the challenges of remaining competitive. The principle of non-maleficence requires that we not intentionally create a harm or injury to the patient, either through acts of commission or omission. And in our culture, we celebrate and embrace our diversity and each persons individuality. Hundreds of ideals were submitted, which resulted in 37 foundational themes. As we continue to grow, we strive to ensure that our culture remains alive and well. But why? Every company, responsible or not, faces ethical challenges. Since our humble beginnings, Zappos has been a customer-obsessed company that focuses on delivering a WOW experience. You must maintain the confidentiality of information Zappos, Amazon, and our business partners (e.g., vendors, customers, service providers) entrust to you, except where disclosure is clearly authorized or legally mandated. The best team members take initiative when they notice issues so that the team and the company can succeed. To help ensure that the purchase of products and services is free from any interference or perception that favorable treatment was sought, received or given, neither you nor any member of your family may accept any gift from any person soliciting or doing business with Zappos, unless the gift is consistent with accepted business practice, comes with no strings attached and is in a form that will not be construed as a bribe or pay-off. We decided that we wanted to build our brand to be about the very best customer service and the very best customer experience. Designing a different application process, to exclude candidates who are not compatible with the Holarctic system, would be the ideal procedure. Do you believe in what we are doing and where we are going? I don't have to pretend to be something I'm not, which makes Zappos a comfortable place to be. This vision led Zappos to deliver happiness through the four Cs: Commerce, Customer Service, Company Culture, Community. t. All rights reserved. We believe that no matter what happens, we should always be respectful of everyone. But it can also at times feel risky, stressful, and confusing. We want to be able to laugh at ourselves. Remember that you are a trusted member of the Zappos family please do not violate that trust. Like all enduring enterprises, Zappos faces the challenge of reinventing itself to strive for longevity and sustainability. http://www.ariozick.com/why-zappos-shouldnt-be-your-business-model/ http://redcouch.typepad.com/weblog/2009/07/why-i-dont-like-the-amazonzappos-deal.html We must always plan for and be prepared for constant change. Having identified with this ethics-laden culture, Zappos has so far created a favorable and productive working environment. You must not, without proper authority, give or release to anyone not employed by Zappos or Amazon, or to another employee who does not need to know, data or information of a confidential nature. Theft, carelessness and waste have a direct effect on our profitability. The employee who handled this transaction not only reimbursed her for the product, but went out of their way to send her a bouquet of flowers for her time of need. Learn how we deliver happiness daily. Investing four weeks of training for every employee is sending a strong message that they want employees to be informed and knowledgeable about the organization. s. Truebut the happiness hippie is a major factor in ethical decision making. While this Code of Conduct addresses a wide variety of topics, you need to use your good judgment and common sense as it cannot, and does not, address every possible situation. For a comprehensive look at the radical corporate reorganization efforts at Zappos and their effects on employees, Roger D. Hodges 2015 story for New Republic is a great read. Are you humble when talking about the company's accomplishments? 20092023 - Zappos.com LLC or its affiliates. An Evolutionary Organization Over the years, Zappos has taken strides to eliminate the common fates that most companies of our age and size contend with: slowing innovation and evolution, too many management levels, bottle-necked decision making, and disengaged employees. Because it's just the right thing to do. Proper and prompt action must be taken to reconcile any variances. We believe in hard work and putting in the extra effort to get things done. Source: Zappos.com, inc. Code of business conduct and ethics So there are no experts in what we're doing. What is your vision for where you want to go? Are you inspired? Every company onboards differently. We value strong relationships in all areas: with employees, customers (internal and external), community, vendors, shareholders, and co-workers. 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