Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. Service address: 35720 Hazelwood, Westland Michigan As we talked about. Wow, if you dont like your job quit. I'm sending a bill for my lost wages for the day. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. This business is in an industry that may require professional licensing, bonding or registration. Roter Rooter came to service an overflowing toilet on Dec. 31st. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. Provider: RotoRooter Livonia It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Email to customer has also been sent with refund details. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. I just had a terrible experience with Roto Rooter myself. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. For your reference, reasons for rejection are included below. The gentlemen who showed up (Mike) finished the service in 15 minutes. We are being reasonable. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. Copyright 2022 Consumers Unified LLC. Regards, What a rip off and I'll never use them again. In the meantime, we gave about 11 profiles. Roto Rooter sent three different technicians to this property. Before Sean left he gave an estimate to fix the trap. If the drain wasn't fully clear. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. They really care a lot about their customers' needs. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S Desperate to get this matter resolved I finally agreed. See details. 4 grand! This tool was recommended by the company over the phone. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. RR tried to scope the pipe but did not succeed in finding any leak. 704 total complaints in the last 3 years. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. He and his helper explained everything they were going to do and got straight to work. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. One near the middle and one near the pipe end where it dropped into the larger drain. Desired outcome: He charged me $625! However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. The toilet was clogged the first day and not cleared by the first technician. Their investigation involved creating a hole and opening my ceiling. Provide the man with the refund. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Roto-Rooter were very polite and friendly and sent me an email. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. Couldn't clear going through dirt. I asked him to put lid back on septic. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. We did all that can be done with it at this time. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. We provided 3 services for unit **. Soon after a guy shows at the door talking water mitigation. I still don't know what the cause is or if he is coming back. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. These noises literally shook the house. About the Business. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. Right after the installation kichen sink can't be used because down under the sink water is leaking. If you cannot be there that day dont make the appointment. Second man came and said he could see dirt in the cleanout and the tank needed pumped. I have a clean out so it was easy access. I appreciated their checking with me first. We can fix your plumbing problem and clean up your water damage. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Inexcusable and Irresponsible! This will surely increase the credibility of your complaint. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. Guess what? There is a Home Depot approximately a mile from my parents home. Desired outcome: Thank you. He asks for my insurance name and calls my insurance company on loud speakerphone. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. Win or lose, it'll cost them money. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. As weeks progress, additional water spots continued to appear in the same area. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. We were billed $1,354.40. Thats nothing. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. I had an old kitchen sink that was working but looked old. They picked the wrong guy. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. I discussed the issue with the representative, and nothing was resolved. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. Says someone with a camera needs to come out but they can't that day. BBB reports on known marketplace practices. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. Stay away! Now, its too late to call anyone to get out here today. This needs to be stopped. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. Again, nothing but excuses. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. This company needs to stop this practice immediately. Isaac did not collect any money. Claim it and get a lot of features. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! She said she would call me the morning of 1/26 and then never did. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. Overall they spent 7 hours in our house from Monday-Sunday. Roto-Rooters sewer cleaning is still part of its legacy. I allowed him to start the work because it was a small job. I called RR and informed them they broke the drain pipe. I want a refund of $2,964.91 for the services I did not need. and it was the most ridiculous estimate I'd ever seen. Thats not enough. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. BBB is here to help. They dud me, now, it's my turn. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. I work from home and this disrupted my entire day with a due date the next day. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. the ads say 24/7 but it's NOT! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Thank you Here are the reasons for my complaint: He tried cleaning the toilet, which did no good. He left If the pipes were too old to snake with your equipment you shouldnt have done the work! The last was 5 days ago, and still no call back or resolution. He did remove the toilet. He told me that problem was caused by 2 ply paper and long hair. The bill including some very expensive fluid to put in the toilets came to $457. To date no additional water damage has occurred. Companies can ask for reviews via automatic invitations. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. 15 days have passed! Our Drain tech used the proper equipment when he was on site as well. Before he left, I was handed a bill (which I paid with a credit card) of 673$. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. Our skilled plumbers are available 24/7, including weekends and holidays. No call, they never showed up. The other was not. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. Total of Entire Work: $2000+ I feel this was incredibly unethical and a bad business practice. He said he had to buy 10 feet of pipe because that was the minimum. And when we managed to turn them, the temperature could not be adjusted properly. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. The sewer line is PVC, so roots were never the issue. The new company corrected the issue last week. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. No company should schedule. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. Photo shows it could not have come from a toilet drain. BBB Business Profiles are subject to change at any time. They changed the sump pump and left Poo Poo water residue on the floor. Fee: 1.6% charged for him to get the parts The servicemen did a great job and clean up the water problem. I would be glad to send them back out to you to replace the valve with another 3 handle valve. The local serviceman resolved my issue. Guess what they're charging? 1. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. L a king & water had to be turned off, Desired outcome: $2,694.91 refund for unneeded and overpriced services. This comment was posted by a verified customer. Customer: John Cooke ConsumerAffairs is not a government agency. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. I will be disputing this charge with my credit card company. Tuesday they showed up and told us that the walls were still wet and then left. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Then, the plumber calls, not the dispatch and says I'm 1 hour away. Be the first one to find this review helpful. They cleared up my drain issue and leak. Copyright 2023 Acton Media Inc. All rights reserved. I checked on his progress concerned he may be damaging the pipes. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Credit card company, including weekends and holidays, Vice President of Marketing, Mr. Rooter edges Roto-Rooter! 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