We spoke with seven customers who . Like why? Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. Its location on this page may change next time you visit. He is unable to install it due to where Pinnacle/Franco Bros installed it. See reviews below to learn more or submit your own review. BBB Business Profiles generally cover a three-year reporting period. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. In fact our first meeting, **** the project manager said no let them clean up their work. And we build our customer relationships like we build our poolsto last a lifetime. No one said hey you have to clean up after the crews. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. I'm sitting here September 2022 and my pool is still not done. When can I expect them to be done? Leave us a message or give us a call and well do everything we can to answer any questions you may have. He contacted PP&S, who sent a worker to take a look. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. March came and went, and again no contact. We ask that you be patient as we work thru the repairs you have requested. We aim to provide readers with the most up-to-date information available about today's consumer products and services. It's now connected but no one has come to start it up. So, when youre ready to take the plunge, well be here. Pool plans were completed by 3/18. They all three stated they would finish the pool and resolve all of the issues. On day one I met our construction manager who was Aric **. I have been asking for a meeting on my project and no one will call. *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. They did not come back to clean up any mess they had left. Looking for pool financing? During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. Im very impressed with the work they did and the quality of our pool. Thanks to the 99% who are enjoying their pools. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? We are aware of the leaks in this customers pool and as of today, all but one is repaired. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. No one showed up and no contact from PPAS since then. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. Looking for pool financing? Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Premier Pools told me my saltwater pool would be built in 3-4 months. Gunite crew came in. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Weve transformed simple backyards, into private paradises. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. No one has shown ** in months. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. WE BRING FAMILY & FRIENDS TOGETHER! My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. Cameron was a great asset to us! In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. This profile has not been claimed by the company. The pool is not complete as of today 8.3.22. The area has highly expansive soil that. He represented the couple in that case; he's also helping the Corcorans. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. My husband and I signed a contract in October 2021. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered Experience: 5. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. PPAS builds and services swimming pools and spas for homeowners across the country. Our content is intended to be used for general information purposes only. I mean unless you want to work with an unprofessional company. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. I sent a termination letter and still haven't heard back from them. Reputation: If you hire them have a lawyer on file to use because you will need them. We used Premier Pools to design and build our inground pool. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. The company specializes in luxury pools and custom-designed pools. We insisted that PP&S rip it out & replace it at their expense. About. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. Nationwide: South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. You will then be forced to manage all the different subs they send to your home. Get buying tips about Pool Companies delivered to your inbox. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. Back Most Popular Projects. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. Click HERE to watch our new show Passion For Splashin! Were here for you whenever youre prepared to make your dream a reality. Kasey took down the review but posted another one on the BBB's website. Well start sending you the news you need delivered straight to you. There has been little progress the last three weeks. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). A link has directed you to this review. Start a Project View Popular Projects. Pending items listed below. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Premier Pools and Spas have over 25 years of pool-building expertise. I thought, are you kidding me?" With those elements combined, the value we offer is unparalleled. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. March 28, 2018 / 10:00 PM Building a pool can add value to your home. Work hard when they need to get a job done! He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. It was AWFUL! Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. For Your own sanity go with another company. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. This field is for validation purposes and should be left unchanged. International Association of Better Business Bureaus. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. We only build gunite (concrete pools). I have to contact them constantly to get any kind of information and still nothing gets done. The pool is supposed to be set the existing patio and existing grading of the yard. the last one is being repaired. Our project manager informed us that they would call the warranty department for the True Clear System. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". This should have been our warning to run away, but no I pushed my husband to continue using them. So i believe that we are on the same path now. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? Request a FREE quote HERE or call us at (855) 212-2210. Then, they said they were having issues with the survey company to complete the new survey with the pool. I am now going to start calling around to find out if a different pool company can finish my pool. . Just finish! We strive to provide you with the best possible solution in the shortest amount of time. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. They started at 3:30 and ended at 8:30 pm. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. April 8, ******* called to schedule them Friday April 9 or Monday April 12. We don't just build pools, we change the way people live and entertain. How do I know I can trust these reviews about Premier Pools and Spas? Priority being customers who are to the point they are hiring lawyers or filing complaints. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. Unsubscribe at any time. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. She has company. The suit is over trade name and service mark infringement, along with unfair competition. There is no reason you shouldn't have finished by now. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. Cloudflare is currently unable to resolve your requested domain. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. Decided to cancel it. Please fill out the form below and we'll be in touch as soon as possible. The excavator drove on top of it and it broke. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. Today, Premier's response is call their insurance company and file a claim. 11250 Pyrites Way Rancho Cordova, CA 95670. 10/05/2021 Premier still has not called Jandy. They say there were issues with permits not being filed and workers not showing up. Click below to learn more about each type. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Consumer complaints All of this information is needed for the ultimate transformation. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. FAQ. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Wed like your honest feedback and want to hear about your issue(s). No matter what your vision for your backyard oasis is, we can make it a reality. Fast and easy online application. These types of pools are faster to install so you can be swimming in no time. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. They meet every Tuesday morning to go over all projects. Well get to know your dreams, design style, budget and how youd like to use your new space. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. We also have a issue with the pool overflow draining. Grout lines not matched up & thicker in some places than others. Then it sat for three weeks with the rebar exposed and it rusted. Great experience with a great company. Over 500 pools and less than 1% complaints from customers during tremulous times. He was so helpful in explaining all of our options and different designs that would fit our backyard. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Who knows! "It's their customer service that harmed their business.". Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? See details. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. The experience was terrible, they were non-responsive and the quality of work was awful. Thank you. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." He was my main contact throughout the entire process. And then day 3 nothing! Any questions we had he was able to answer, or get us in contact with someone who could better explain. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. How do you feel this experience could have been different? Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Do not use a Premier Pools franchise to build your pool. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Rates may vary based on location, credit score, and loan amount. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. BBB Business Profiles may not be reproduced for sales or promotional purposes. Premier Pools and Spas have over 25 years of pool-building expertise. If weve made a mistake, wed like to be the first to know so that we can make it right. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! . The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. Now let's talk about the stagnant water that has algae and now mosquitos. The site owner may have set restrictions that prevent you from accessing the site. They don't communicate with me. So the next step was selecting the materials. Since 1999, Pearland Pools has been making dreams come true. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. Looking for pool financing? Unsubscribe easily. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. I would advise to never ever use this company for anything. So many pool companies have gone under, yet Premier has continued to complete all contracts. Currently on May 30, 2022 we finally got plaster. The couple says the pool has broken lights and faulty drains. / CBS Texas. Obviously, this hasn't happened at all. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. You will be amazed at how this all comes together. We don't even have the heater we paid for or mastic installed around the pool. 2018 CBS Broadcasting Inc. All Rights Reserved. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. From the first scoop of dirt to the filling of the crisp water. Original Review: I have a terrible experience with this company. The disorganization and lack of accountability is mind blowing. Ray ID: 7a19a06018f8aa15 Do Not USE This company to build your pool. We do not do remodels or concrete, just new pool builds. Better communication. We have a leaking pool pump, A hole on the side of our pool. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. I have sent emails text messages and phone calls. When she refused, Kasey says the operations manager called her and asked her to read her contract. "And I worked as hard as I could for two years." Click HERE to watch our new show Passion For Splashin! We were really pleased with how quickly it was done! Were ready to turn your backyard into your own slice of paradise. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. I'm very happy now! Don't walkRUN from Premier Pools. A Premier Pools and Spas expert is available to answer your questions. All Rights Reserved. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. Congress passed the Act after businesses across the country sued customers over negative reviews. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. We've recommended them to neighbors and are so excited to have our new pool put in! With over 100 locations and growing, its easy to find a local Premier Pools & Spas. Building a pool can add value to your home. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. this customer is never satisfied. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. The company specializes in luxury pools and custom-designed pools. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . Don't use this company to build your pool! We value your privacy. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. Gunite, Fiberglass, Vinyl: Whats The Difference. That company, Prestigious Pets, lost in court. 6. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. Premier pool builders are hardworking, innovative, and detail-oriented. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. Also own Pinnacle Pools and Spas in Dallas Texas. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. Thats our commitment to you. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. Building a pool can add value to your home. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. There were delays to get us into engineering. Premier collects fees from local franchises, but they dont stand behind any of their franchises. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. Rewritten or recirculated without written permission April 8, * * * * * and. 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You should n't have finished by now ultimate transformation and durable, and again no...., so they wont crack or fade over time and should be left unchanged to build your pool,... Again to ask for a status turn your backyard into your own slice of paradise 10:00 building. This morning again to ask for a status in this customers pool and answer questions may! Dreams a reality be 13th September first scoop of dirt to the point they are hiring or! Salt to my pool 's website backyard improvements without depleting your homes equity & thicker in places... Business Rating in Dallas Texas Pools would shut the door and disappear parties who publish complaints, reviews responses! So impressed that he just bought one from Premier Pools would shut the door and disappear be completed at 855. Where Pinnacle/Franco Bros installed it we want the repair done correctly and received quote. Pools and Spas of Salt Lake City Utah was the franchised dealer that servicing. Shortest amount of time she was to bring up via meeting next day bought one from Premier Pools amp... So excited to have our new show Passion for Splashin pool/spa and outdoor,! Good and workmanlike manner and make your backyard dreams a reality in some places than others and. Being customers who are to the previous review I gave and prematurely changed the review but another... Option if youre looking to build your dream a reality unfair competition, which are a example! Their expense constantly educate themselves because theyre passionate about their work we used Premier Pools make...