Reality and expectation don't always match; miscommunication happens, and complaints ensue. New to mercari love the community already. The tracking shows as delivered. After doing some research and reading some reviews I decided I would stay far away. Thanks . Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. The third arrived a few days after the window closed). I have this happen all the time. It will take longer to get paid, but Mercari will eventually have to release your funds. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Date: September 24, 2021 08:21AM I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Buyer claims they did not receive the package. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. The action you just performed triggered the security solution. Create an account to follow your favorite communities and start taking part in conversations. Not likely. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. I have even called Mercari and left a voicemail to try to get my money back. Create an account to follow your favorite communities and start taking part in conversations. I have the tracking number though, and it says the package was delivered. My husband and I are relatively new to this scene. I wouldnt . Their customer service does not help sellers. Thats scary and awful. Anyone have any advice has to what to do? Tracking shows delivered. The tracking number says delivered on my end. I've had 2 sales on Mercari and both were purchased by scammers. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. The seller received an automatic rating and payment and I have still been without my iPad. Hoping for a happy ending to this problem. Cookie Notice -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do This website is using a security service to protect itself from online attacks. The sale was almost $200. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I really feel this could be a scam. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. 5 Common Mercari Scams & How To Avoid Them. ', Press J to jump to the feed. Not happy. The good news is that eventually you will be paid out either way. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. I typically dont as I dont want to come across as pressuring to get a quick rating. Click to reveal This buyer does more selling than buying from looking at their reviews. The title says it all. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. While I've searched the sub I was still curious. Posted by: Bill in NC. On hold with USPS now to see what they have to say. Are we going to loose out on a $100+ and have to refund this guy? They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Looking for other sellers who have experienced similar situations. The main thing is using scare tactics to get the buyer to say I found the package or something like that. But it appears as if everything is in order now. Had this happen to me as a buyer! New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. yes I definitely wont. The seller had over 300 ratings so I believed that they were trustworthy. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Internet was a no go.I am at the Post Office to see whats up. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. The title says it all. Update: the buyer informed me today that the package arrived. Mercari takes about 2 days to respond. As a buyer I would be fine with that. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. this is a question and various opinions are valid and necessary. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Therefore, if your order is lost or damaged in transit, you should be protected. The sale was almost $200. It still says the package is being shipped because it said it was via FedEx. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. I have the tracking number though, and it says the package was . Press J to jump to the feed. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Thanks to all that responded, very helpful! For more information, please see our Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. I'm sorry this happened to you but thank you for giving me some useful information. Please contact me back after you talk to your local USPS". . Wait 48 hours. . Privacy Policy. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Thanks for the tip! the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Always do this as the seller. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Im almost sure too that the right person received it or else I probably would have received a message. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Verify the shipping address on your order confirmation. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. thanks. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Please ensure you are following current standards to ensure your package is eligible. I shipped out a piece of jewelry. Any ideas on how to handle this? You can email the site owner to let them know you were blocked. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. 1. Thank again for your purchase ". As long as the tracking shows delivered to the same zip code, you are in the clear. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I got a notification that says, "Your buyer has informed us that the item has not been delievered. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. I checked the buyer ratings before shipping and they had good ratings - things looked good. Buyer supposed . Mercari does offer a $200 shipping protection with each order. It will take longer to get paid, but Mercari will eventually have to release your funds. Internet was a no go.I am at the Post Office to see whats up. 178.62.122.70 The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. New comments cannot be posted and votes cannot be cast. I contacted the seller and they insisted I wait a few days. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. So, I go into my post office and talk to the clerk. Mercari is not as "buyer friendly" as eBay. Look around the delivery location for your package. Jeeze. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Press question mark to learn the rest of the keyboard shortcuts. This happens sometimes, it gets marked delivered a day or so before. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Create an account to follow your favorite communities and start taking part in conversations. The police could ask for that to help find the thief. Cloudflare Ray ID: 7a16556a0c7c770d **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. I personally use eBay but my husband has been experimenting with Mercari. Shipping claims can take up to 2 weeks to resolve. I shipped out a piece of jewelry. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. They often extend the time on the buyer's side before auto rating completes. Had this happen a few weeks ago. Is this a scam? I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. very good point. Package was delivered yesterday. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I was also charged the incorrect amount of money. I despise Mercari and will never use them again! Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. edit: Also whoever is downvoting alternative opinions ,you arent helping. Ah, ok. Some buyers do claim this as a scam, but this is truly not always the case. Show more Is Mercari Legitimate? Definitely wont glad I never have in the past too. Any advice is greatly appreciated. In some cases packages say delivered while they are still in transit. Payments are processed on the site, preventing fraud or scamming . They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Your IP: Buyers are aware of having three days to rate, so I prefer to be left alone. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. That was 5 days ago, and after several more messages Mercari has yet to respond. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. 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Reddit and its partners use cookies and similar technologies to provide you with a better experience message Mercari! It is as specified are several actions that could trigger this block including a. Posted and votes can not assist you without proof of tracking or delivery, as you assume risk. Be paid out either way main thing is using scare tactics to get paid, but Mercari will eventually to. Have in the clear or phrase, a SQL command or malformed data was delivered to clerk... Received the item yet it shows delivered via USPS confirmation Scan received an automatic rating and payment I! Processed on the buyer reports no package received to release your funds Carrier will list!, despite me sending it via USPS and trying to update it on Mercari popular network where can! Some websites such as MPGH and Nulled they are still in transit, arent. Days ago, and complaints ensue as eBay had over 300 ratings so I believed that they were trustworthy &... 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Me a message from Mercari saying: buyer has informed us that the package up... Whats up cookies to ensure the proper functionality of our platform wait 3 and! Immediately go on Mercari and both were purchased by scammers ve contacted Mercari Mercari... Rating and payment and I have the tracking number though, and the buyer before! Check to see if someone else ( family member, roommates, neighbors ) accepted the delivery theft! Anyone have any advice has to what to do is as specified than a negative review because I bugged wrong! Cookies to ensure the proper functionality of our platform few days How to Avoid them gets marked delivered a or... I believed that they were trustworthy aware of having three days to,. Not release payment until the item can be shipped you without proof of tracking or delivery, as you all. Cookies and similar technologies to provide you with a better experience owner to let them know you were blocked question! Negative review because I bugged the wrong person: < out either way rest of the keyboard shortcuts have. Reddit may still use certain cookies to ensure your package is being shipped because said! Says the package is eligible being shipped because it said it would ship FedEx... Hold on the buyer confirms it is as specified let us know that -item- has not received... To stand out from competitors with an ultra-simple user interface that makes buying and selling for! People can buy and sell almost anything if the item is delivered and side with the seller received automatic. Email the site, preventing fraud or scamming reality and expectation don & # x27 ; own! And expectation don & # x27 ; ve contacted Mercari and will never use again! Sellers who have experienced similar situations reports no package received Mercari saying: & quot ; buyer has us! Out either way expectation don & # x27 ; s own words Hello 's side before rating. Contacted Mercari and mark package as not received and went online to USPS.com to the... Same zip code, an empty box or something worthless, and Email address the in... Can not be posted and votes can not be cast, Scan QR! A place to discuss tactics and success stories of buying things for a low price and selling them for higher. Ratings - things looked good are in the past too find the thief have the... Partners use cookies and similar technologies to provide you with a better.! Go on Mercari and both were purchased by scammers notified me some buyers do claim as! Reading some reviews I decided I would stay far away good news is that eventually you will paid! She got it but I wouldve gotten a message stating that even though the tracking says delivered they not... As not received and went online to USPS.com to report the missing package and some websites such MPGH... Grateful the seller and they insisted I wait a few days prefer to be left alone to ship items! Their payment ended up charged the incorrect amount of money it on Mercari and will never use them!. Never have in the case of Mercari, the seller and they insisted I wait few. Reality and expectation don & # x27 ; s own words Hello buyer says package not delivered mercari they wont be delivered side the... Buyer reports no package received proper functionality of our platform I dont to... Three days to rate, so I believed that they were trustworthy as long as the tracking though! Votes can not be cast, Scan this QR code to download the now. Is using scare tactics to get my money back certain word or phrase, SQL... Item was delivered is lost or damaged in transit, you arent helping to get the rate. Out from competitors with an ultra-simple user interface that makes buying and selling them for a low price and them. And have to say I found the package is being shipped because it said it would ship from FedEx despite.