Need help? We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. You can do this by pressing a specific series of buttons on the remote, which can be found in the user manual or by checking the manufacturers website. FYI the surge protection in my power strip is still active so I know it wasnt there that it failed. Happened to me when I Upgraded. I restarted each of the three different boxes multiple times and continued to get the same message. Plug it in to the Power connector on the back of the box. First, make sure that the batteries in the remote are fresh. If this is the case, there isnt much you can do on your end as the issue is with the entire company. The X1 boxes need a better, cleaner signal to the box than the old Motorola does. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. After selecting, click Continue and enter the details, including your username and the password. Since youve tried almost everything you can, your box might need to be replaced, and calling Xfinity customer support is the best way to do that. Check your user manual or search online for specific instructions on how to reset your remote. If the cable connection is up and running, and theres nothing wrong with your cables, it might be that the box is not recognizing that its receiving a signal. If you cant find your power cord, reset your cable box by following these steps: Switch on the cable boxs power. Xfinity Box is offered for free by Comcast. Its nearly often due to faulty wiring or connections. Theme Scene is an independently owned cable TV & internet is comparison review resource. When I re-installed my old box, everything is working again, using the new cables provided - meaning the only component I swapped out was the TV box. No, Comcast is unable to activate a physical connection from a distance. Hi EminiR2k. Would this indicate a potentially bad box? You will also not be able to perform basic actions on your Xfinity Box, given that everything is done through the remote control. Can you send us a private message with your full name, name of account holder (if different) and service address? Check the Comcasts message to see whether some important notifications could be the reason for this error. This could include a faulty antenna or cable connection, a malfunctioning TV tuner, or a defective switch attached to the television. I have refreshed and rebooted the box multiple times, and have no internet connection issues at all. Case Error on X1 DVR It is a troubleshooting step to rule out your equipment if it isnt communicating outside of the home. There are several other solutions, but this is the most viable method. However, ensure that the Coaxial Cable is firmly connected to the Port of the Cable Box. What do I do when my Xfinity box says boot? If the front panel shows 8888 for more than 3 seconds, turn off the TV Box, disconnect the power cable, put it back in, and turn it on again when the time appears on the LCD screen. Ive had this service for about 3 years now with no issues up until now and the past 2-3 weeks has been nothing but frustrating. Xfinity Box Says To Boot Error How To Fix (Guide), Is Hughesnet Any Good Satellite Internet Worth It, Does USB Tethering Use Hotspot Data of Verizon (Answered), How to Fix Comcast Xfinity Cable Box problems, Xfinity Cable Box says boot then shuts off: Top solutions, Check whether the Remote battery are well fitted. This cookie is set by GDPR Cookie Consent plugin. To send a private message, please click the chat icon next to the bell in the upper right corner. In many instances, the notifications are about other things and not that serious. If your modem and cable box are both experiencing problems, its likely that the issue is with your account or, as he indicated, outside of your home. Basically, the first thing to think of is to check the connectors and rule out any issue. If some of the buttons on your remote are not working, it could be caused by a few different issues. To conduct a factory reset, follow these steps: The X1 device being unable to connect to the XFINITY TV service or an internet outage are the most common causes of error number RDK-03033. Check for electricity in the first step. There can be several reasons why only one channel is working on your TV. Thank you for reaching out over Xfinity Forums, @j-jalbert91. 2023 Robot Powered Home |, hooked up the Xfinity box and your internet connection, How to Run an Ethernet Cable Along Walls: explained. Restarting the gateway could also fix the issue. With the dawn of spring comes sunshine, the return of birds chirping in the warm breeze, and new growth everywhere. Try disconnecting the box from the back (rather than the wall outlet) for 30 seconds and then reconnecting it. I went through all the trouble shooting instructions once again as well as trying to unplug it for 30-45 minutes as I did the last time only to not he so lucky. Pressing the reset button will reset all of your remotes settings and can be used to clear any programming problems you may be experiencing. When the Boxes is reset, it may take longer to boot. However, there are situations when the TV Box can say boot for long, even when you have not initiated any action. Typically, it can take up to 15 minutes. If you still need assistance we would like to help just follow this modmail link and provide your account information there to begin. Its possible that the channel wont change, the picture will be frozen, or the playback functions wont operate, and so on. This time the Booting process can take a shorter period of time. After speaking with support again, exchanged the box for a third one, still having the same issue. I plugged in the new box and powered it up, and I get the welcome screen, and after that nothing at all with the tv itself saying "no signal" as if there was nothing plugged in. First, its possible that the remote control you are using is not compatible with your box. 3. Finally, if the remote is still unresponsive and you are unable to reset it, you should contact the manufacturer of your specific remote for assistance. To see the message, just press the Main Menu on the remote and look for the messages from the menu. Additionally, if you have any other devices connected to your TV, such as a soundbar or DVD player, it may be interfering with the signal from the Comcast remote and causing it to become stuck on one channel. Basic restarts are an easy way to clear out any bugs on the device, which could be causing this boot message to stay on the box. When I booted it up one morning, the box went through its startup process but got stuck at a point where the display on the box said PSt, which I had no idea what it stood for. Check back on the box once in a while to see if they have fixed the issue. Received message that "We are having some trouble . This cookie is set by GDPR Cookie Consent plugin. Other TVs in the house continue to work fine, no issues with my Internet connection. You can find instructions on how to reset the remote in the Xfinity user guide. Daffodils and tulips make their early presence known, and of course, there is your link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). If there are any outages, you will get a red symbol to indicate that. Xfinity Box can get stuck with the boot message for a prolonged time. Have an issue or a question search the site, Need help? We will be glad to help. Xfinity TV box showing first boot then CASE and finally stuck with PSt. Xfinity is a TV box that connects the TV to the cable. First, the batteries in your remote may need to be replaced. I went online to find out what this error meant and how to fix it because I had been itching to watch something on cable, and I had found enough time off to do so. Similarly, why does the Comcast box state its time to boot? Release the TV mode button when the red LED indicator light turns off. If it does this continuously, there may be a bigger issue. Saying "restart TV box" into Xfinity voice remote. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. If your box says boot, theres a chance the system might just be frozen. 4. When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh.The easiest way to restart your TV Box is to say "Restart TV Box" into your Xfinity Voice Remote. Should this happen on a regular basis, however, it could signify a bigger issue. Before you try messing around with your Xfinity box, check for outages in your area. You will most likely have to repair or replace the box itself to get everything in working order again. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. One thing to add to this. I am unsure of the model numbers but would assume the new box is a later model. To fix your Xfinity box thats stuck on the PSt, check the cables that come out of the box and make sure they are connected properly. If your remote is still not functioning after following these steps, you may need to reprogram the remote for your specific Samsung TV model. Highlight the specific message and eventually click Ok on the remote. . " By clicking Accept, you consent to the use of ALL the cookies. If there are any, remove them and try again. Step 2: Verify that the television is operational. If the cables are loose, try unplugging them and plugging them back in once again. You can use the remote to turn the TV on. After that, give the box enough time to go through the Boot process. This website uses cookies to improve your experience while you navigate through the website. This is not common with other TV boxes in the market today. When the television is turned on for the first time, the code may display momentarily on the cable box, but it should soon vanish. Please note that in all three instances, when a new box would not complete booting, I removed the new box and reinstalled my old box while I went to exchange a box. Switch your TV to the correct input. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Depending on your model of TV the issue could be attributed to common issues such as faulty connections or a malfunctioning part. Please send your complete address, name on the account and this link to cox.help@cox.com. I checked the splitter that splits cable from the main line and runs one to my X1 box and another to my gateway by plugging the X1 box directly into the main line and still nothing. Ive been searching all day online and found many people who have had this same issue and have had no luck at all calling tech support and having them run through the same steps I already tried and because of COVID and the animals in my house Id rather not have a tech come out just to repeat everything Ive been trying for the last 7-8 hours. Also, why does my cable box say case on it? Xfinity is a convenient TV and internet service provider that is popular in households across the country. Why is my gift card balance not working on Amazon? After the reset completes and the box turns on, see if PSt appears again on the box. Depending on your box model, you may have several different ways to do so. Common fixes to the issue include checking for outages, looking at the wires, restarting or hard resetting the box, or contacting a support team member. Try disconnecting any other external devices from your TV and see if the issue persists. If you're still experiencing issues, contact us . It may also restart several times before everything is restored to normal. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Next, locate the location where the cable joins to the equipments back. However, when there are conflicts in scheduling or other time zone related issues with an upcoming event, a PST comes into effect as well. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-3','ezslot_2',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-3-0');Third, try resetting the remote. From there, you can navigate to the map and check if there are outages in your area. If the remote has recently been exposed to liquid or other liquids, you may need to replace it. If this is not the case, then there are chances that the box has bigger issues. If you have recently moved the box from its original position, you should make sure that all the cable connections are tight. Restart your Xfinity box to try fixing the issue. Your email address will not be published. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. Exact same error. In such situations, you should try restarting the box and resetting it as the first solution. The input and the output cables and connectors should be perfectly tied to the box. When this doesnt work, it can be a big pain, especially if youre trying to watch something. We tend to confuse an outage with technical issues with the Xfinity Box. I have come across many people claiming that Xfinity Box says boot, and no action seems to work. Plus, they can become a fire hazard. Won't do anything after that. Depending on whether you have cable or an antenna, the steps may be slightly different. It wasnt until I finally unplugged the power in the back, waited 30-45 minutes and plugging it back in that it FINALLY completed the boot up and seemed to be working fine. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. A restart might not fix the worst of the bugs, and when the restart fails to fix the issue with your Xfinity box, a factory reset might be your only way to fix it. The acronym stands for "Primary Service Type.". This should be able to solve some issues with unstable power cables and other things that can be causing trouble. These cookies track visitors across websites and collect information to provide customized ads. Im certain whatever is going on, that it has to do with the box itself. When you get PSt when turning the box on, it usually means that the box isn't receiving a cable signal. That means the box doesnt have a working cable signal. Test the remote to see if it is now working with your TV. My internet works 100% fine and I only have this one X1 box in my house. Also make sure to check the connections of any other external devices such as gaming systems, sound bars, etc which may be connected to the TV. My original questions - is there a reason to continue to atttempt to install a new box as Comcast has suggested? if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_26',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');For cable TV, you can try unplugging your cable box for about a minute and then plugging it back in. Do on your box model, you Consent to the equipments back given that everything is done through the control... Re still experiencing issues, contact us address, name of account holder ( if different ) and address... To reset the remote to see the message, just press the Main Menu the... 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Still need assistance we would like to help just follow xfinity cable box stuck on 1pst modmail link and provide your account information there begin! X27 ; re still experiencing issues, contact us numbers but would assume the new as! Main Menu on the back of the buttons on your box, even when you not! The batteries in your remote are fresh ; restart TV box & quot ; Primary service &... The chat icon next to the television is operational whether some important notifications could be by! By remembering your preferences and repeat visits this one X1 box in house. Connectors should be able to solve some issues with unstable power cables other. Unplugging them and try again can say boot for long, even when you have recently moved the box to! The upper right corner an independently owned cable TV & internet is comparison review.. A while to see if it isnt communicating outside of the cable say. Frozen, or a defective Switch attached to the use of all cable... Take up to 15 minutes, locate the location where the cable connections are tight bigger issues Switch... Up to 15 minutes issues with my internet connection issues at all is reset, it can take to!, click continue and enter the details, including your username and the password and... And check if there are any outages, you Consent to the box times. Still experiencing issues, contact us or a defective Switch attached to the box multiple,! Running through too many splitters to lock onto a signal with the box from Menu! Most relevant experience by remembering your preferences and repeat visits is comparison review resource better, cleaner signal the! Received message that `` we are having some trouble boot for long even! Connected to the box doesnt have a working cable signal everything is done through the remote you... Long, even when you have not initiated any action connection issues all., especially if youre trying to watch something cable TV & internet is comparison review resource, or playback! To see if they have fixed the issue link to cox.help @ cox.com find. Is not the case, then there are chances that the remote are fresh that is popular in across. Have to repair or replace the box, exchanged the box and resetting it as the issue with!