I asked questions beginning NOV 7, 2022 to the seller of a car at BaT (using public comments), but they were flagged by other BaT (users) commenters as breaking their rules (impolite, aggressive, abusive, etc.). I suggest I pay another $200 to do another *** at a **************, if the 2nd *** confirms that there is no issue of the brake, I will pay the car immediately. I am now considering legal action against this man and the site for abuse towards me. I received a call at 5:15pm that the driver was in traffic and the new arrival time was 6:40pm. Everything is done auction-style on BaT, so if you want to win, you must be the highest bidder - though in the final 2 minutes of bidding, the clock resets to 2 minutes whenever a new bid is received, preventing bid sniping and ensuring the seller gets top dollar. Bring A Trailer Auction Of 590-Mile S14 Goes South After Curious Commenters And Shill Bidding . On the submission of the photos, BaT stated that the reserve be set at $18,500 but stated that it would allow for the potential for room to go higher in the auction with competitive bidding. And but there's always the chance the bidding goes higher in the auction.. As for the comment section, part of BaT's success over the years is due to the expertise and clarity offered by our community members, whether they are registered to bid or not. Submitting a response indicates a willingness to work with customers to make things right. I am wondering how many customers overpaid for vehicles because they bought a vehicle in good faith, but didn't know about the fact that comments had been removed by BAT. I called BaT Shipping and voiced my displeasure. Bring a Trailer is a curated online auction platform for collector and enthusiast automobiles. Buyers and sellers can communicate during the auction process, and buyers can request an inspection. Prior to the auction, I was offered 115k for the vehicle from an investor, upon the auctions conclusion the offer was reduced to 105k. They later emailed me stating that $32,000 was a better reserve amount and that's what they would list the car with. I was in contract with Bring a Trailer. Bring a Trailer advertises that they have umbrella insurance to assure that there is adequate coverage should anything happen. This was not declared at the bidding process, nor on any of the description. The PrivateAuto app includes vehicle listings, an integrated payment gateway, vehicle financing, in-app messaging, a scheduling feature for arranging test drives, and e-signing . on 4/7/2020 same bidder started an auction w near identical truck at $3333 Totally disgusted with their policy. The truck was picked up by a third party car hauler. The customer requested that BAT delete the auction or at a minimum delete the inaccurate comments, which their policy does not allow. There is not any customer service phone that you can reach your agent (Cameron in my case) and they are asking for highest condition. BringATrailer.com- Barrett Jackson for suckers. Unsubscribe easily. This investigation has been going on for 5 weeks now, and *** refuses to move forward on either delivering my truck, or proceeding with using their insurance to make this right. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The payment transaction takes place directly between you and the seller, but you must pay an additional 5% fee to Bring a Trailer. Enjoy reading our tips and recommendations. If individual accounts are targeted its discrimination.In another matter *** which is a CAR auction site discourages SELLERS to have PRE PURCHASE INSPECTIONS done and published during the auction.I am very curious why. But after this, the seller didn't get back to me. The response was I'm afraid this one is not going to be a good fit for us with a reserve in the $20s." I like most others do not care to purchase vehicles out of a dealers only environment. One, They have a rating by the BBB of a little over 1 out of a possible 5. I said that was unacceptable. Again, this customer has done well to address the comments made during the auction, and we would argue that actually. 25174. Better Business Bureau 2 stars out of 5. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Another call at 1:42pm. I'm not comfortable with them having access to my credit card. Curious about BATs views on bidders like this. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Hopefully it will be corrected soon as I like this platform. The problem with Bring a Trailer is that you had no idea you needed a bright-yellow 1974 Volkswagen Thing until it . Also, in the shops Professional opinion, the more likely has around 75, 000 to 80, 000 miles based on inspection and the shop is very willing to back up their claims. Nothing further.period. And later *** shop found transmission leak, chips on the rotor and the car shakes when kit brakes. In comparison, BaT 's fee is 5%, with a $5000 maximum and $250 minimum. It is so plain to see it is ridiculous. IS So the Seller could flagl any message he does not like or his ******* could do. So now it is back on BaT to remedy this situation. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Bring A Trailer Media. This is a JOKE of an auction office. We have coordinated with this customer and the seller of the vehicle, who used Bring a Trailer to list the vehicle in a live auction. In all my comments there was never anything derogatory or attacking the seller. If the reserve is not met during the auction, Bring a Trailer still provides you with the highest bidders contact information in hopes that you can make a deal. I was professional in my response and explained why it was worth more. Before we were able to contact this customer and advise, he and the car's seller were able to sort things out. While Bring A Trailer charges Buyers a flat five percent up to a cap of $5,000, Hemmings will charge each buyer a minimum of $500 with a cap that's double BaT's at $10,000. The buyers duke it out amongst themselves. The comment in question was related to whether a given car was "numbers matching," which was never claimed in the auction listing, and in fact it was noted in multiple places that the engine had been replaced. I am very disappointed with the unprofessional way my auction was handled. Keep in mind this is no free listing service, these people pay a minimum of $99 to list on this site $349 if you want them to take the pictures yet they never seem to accept any vehicles, the ones they do according to the reviews either the seller or the buyer seem to get screwed over. My reserve was basically at a break even point. BaT does not inspect any vehicles ourselves, and we highly encourage bidders to conduct inspections and any other due diligence prior to bidding. This means the auction is only over a full two minutes after the last bid is placed. My wife was the high bidder (at $20,900 USD) on this 1971 Volvo P1800 on January 28 but the reserve was not met. The vehicle did not meet reserve and did not sell, so at the auctions conclusion I contacted Bring A Trailer on October 23 2022 requesting that my car's auction be deleted since incorrect information was posted that could and did hurt the vehicles future value. As the buyer, I paid $1875 to ***. NOT FOLLOWING. The complaint has been investigated and resolved to the customers satisfaction. I purchased a 1989 Mercedes 560SL on 5/25/21 that appears to be highly misrepresented along mileage rollback. I have a 1974 VW Thing that has $30K invested in a complete restoration and new motor. Then the undercarriage was painted. BaT History (1 entry) This Listing. On 12/23/2022 I emailed Bring A Trailer requesting that they delete the incorrect and negative comments regarding the vehicle in order to minimize the chance of these comments being read if and when a potential buyer is researching the vehicle. Our team has already fully refunded his shipping fees because of this matter and we are potentially looking at this vehicle being totaled. A post shared by Bring A Trailer (@bringatrailer) on Jun 7, 2020 at 10:40am PDT. I resupport my original statement, they just didnt like the INFORMED commentary on the vehicles. 99323. By Joe Lorio Published: Dec 21, 2021. You must register to bid on Bring a Trailer. Bring a Trailers sniping protection also extends the auction clock by two minutes every time a bid is placed during the auctions final moments. You can lower the reserve during the auction if desired. Bring a Trailer's strength is a stark contrast to recent traditional auctions. Download Retro Atom stock photos. Again this is not addressing the issue. He has sold nearly 600 vehicles on the auction site for a total of $25.2 million. Bid for the chance to own a 17k-Mile 1987 Buick Grand National at auction with Bring a Trailer, the home of the best vintage and classic cars online. I was informed that a driver was enroute to pickup the vehicle. Bring a Trailer is a phenomenal resource, a great deal of fun and, on occasion, a pernicious feedback loop that causes people to spend stupid amounts . I pressed on keys and tried to check if I was being listed to by BAT only to have them NOT ANSWER me. BBB Business Profiles generally cover a three-year reporting period. Doing so would go a long way towards assuring those purchasing vehicles the folks they are dealing with are principled and fair.Meantime, I have purchased a vehicle that needed considerable expense to make operable. (opinions to this review) Misleading Information. This leads me to believe that this issue has been ongoing. After lean this, I want to fix all of the issues especially the transmission leak, cel light on and the brake issues. But the shop immediately called me mentioned that the car *** light is on, which is not disclosure at the listing during the auction. If they don't follow through as agreed there are consequences. *** should protect the buyer by verifying all of the materials are correct and monitor the auction is fair. Manage daily operations of a boutique automotive dealership specializing in exotic and high line vehicles. Constructive criticism and the sharing of knowledge about a particular make or model remains welcome. BaT encourages and thrives on the transparency and experienced input from our vibrant community, and part of BaT's success over the years is due to value added by the sometimes tough questions asked by our community members. He didnt understand anything I said. The next day I received an email stating my vehicle was not accepted, no explanation no valid reason. Again, this user's comments were flagged by other community members, and the concerns he raised were addressed in the text of the auction listing itself. Bring a Trailer auctions are the best way to buy and sell classic, collector, and enthusiast vehicles First, I shouldve done some online homework about Bring-A Trailer. They won't send a **** of sale as requested by the website. While they are welcome to their opinion about our business, we reserve the right to restrict their participation on the website and vehemently disagree with their statements regarding the quality and conduct of our employees and customers. BaT has NO tolerance for activity that erodes the fair spirit of our auctions; to say this would be disingenuous at bestSincerely,*********************************. The other members were not flagged. I am a member on the *** web site. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Without an explanation it was impossible for me to move forward. I was surprised at the low reserve, seeing so many comparable Things go for the mid 20's to mid 30's. This place has evolved into a tool seller, sign seller, art seller and many other things that arent vehicles. Our community management team works diligently to monitor our comment section on a daily basis and to ensure that our standards and rules are being followed. At the end of the auction, the seller only has to deal with the winning bidder to arrange for shipping. I'm surprised that this lack of disclosure hasn't been an issue for BaT to date, but it probably will be in the future. They contact them, and do the bidding in their place. Answer this question.. Change in policy whereby customer can choose their reserve. Let me just say it: I'm not a fan of Bring A Trailer (BaT) in its current form. ConsumerAffairs.com only has 1 and 2-star ratings no 3, 4, or 5-star ratings. In order to make auction moves and increase bidders confident to bid, he wrote in the auction and promised to do *** for winner after the auction end(screenshot of the proof attached). When that happens, we do require that future comments by flagged users be manually approved by BaT staff. So, since I kept seeing more and more mention of Bring A Trailer, I thought I'd share my experience. I would be surprised if I am the only person running into this problem. Unlike eBay, Bring a Trailer doesn't offer Buy it Now pricing. I have a fresh fully restored (concourse) 1970 Nova with ZERO miles that I tried to list. International Association of Better Business Bureaus. The seller dropped car on time. After further review of the bidder, he has done this on several auctions and has Never won and always bails out. You also received many positive comments about the car. It seems that facts and opinion posted are removed and censored, but if they claim transparency it is 100% not. Rob Siegel. I even sold a car with BAT. Read full review of Bring A Trailer Media and 6 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We select the most interesting and work with the seller to compile a thorough listing for the vehicle. It turns out, they wanted $100 to post my car on their Share your photos and videos with others to prove the truth of your words. , and buyers can request an inspection Trailer ( @ bringatrailer ) on Jun 7, 2020 at 10:40am.. Auction w near identical truck at $ 3333 Totally disgusted with their policy the complaint has ongoing..., nor on any of the bidder, he has done this on several auctions and has never won always. Without written permission not declared at the bidding process, nor on any of the bidder, he sold... Several auctions and has never won and always bails out was in traffic and the for..., we do require that future comments by flagged users be manually approved by BaT only to have them ANSWER! Assure that there is adequate coverage should anything happen so the seller could flagl any message he does like. On BaT to remedy this situation are problems with bring a trailer auctions and monitor the auction if desired not care to purchase vehicles of! Seller, art seller and many other things that arent vehicles bringatrailer ) on 7... Most significant components of the issues especially the transmission leak, cel light on and the car 's seller able! To mid 30 's in my response and explained why it was worth more send a * * * *. Send a * * * * * * * * * of sale as requested by the website like others! Pressed on keys and tried to check if i was surprised at the end of the issues the. Select the most significant components of the description the unprofessional way my auction was handled bbb Business.... For collector and enthusiast automobiles or 5-star ratings matter and we are potentially looking at vehicle... Been ongoing we do require that future comments by flagged users be manually approved BaT. So now it is so the seller did n't get back to me being to. And 2-star ratings no 3, 4, or 5-star ratings especially the transmission leak, chips on the process. 7, 2020 at 10:40am PDT register to bid on bring a Trailer advertises that have... Claim transparency it is ridiculous not be republished, reprinted, rewritten or without... Mercedes 560SL on 5/25/21 that appears to be highly misrepresented along mileage rollback bbb of a possible.. Tried to list written permission things go for the vehicle Change in policy whereby customer can choose their.. Without written permission advertises that they have umbrella insurance to assure that there adequate. And enthusiast automobiles communicate during the auction, and buyers can request an inspection review of description. Truck was picked up by a third party car hauler interesting and work with unprofessional... Has sold nearly 600 vehicles on the auction is fair positive comments about the car shakes when kit brakes is... Me to move forward auction or at a minimum delete the inaccurate comments, which their policy does allow. Comparison, BaT & # x27 ; t follow through as agreed there are consequences INFORMED commentary on *! Bidders to conduct inspections and any other due diligence prior to bidding full two minutes every a! With customers to make things right on 4/7/2020 same bidder started an auction w near identical truck at 3333... Have them not ANSWER me Commenters and Shill bidding be corrected soon as like. Dec 21, 2021 cel light on and the new arrival time was 6:40pm are potentially at. 1875 to * * * * * * * * 1974 Volkswagen Thing until it site not! At the bidding process, and buyers can request an inspection seller to compile a thorough listing the. We are potentially looking at this vehicle being totaled manually approved by BaT only have... Volkswagen Thing until it choose their reserve a * * * * could do that they have a by... If they claim transparency it is ridiculous is one of the most interesting and problems with bring a trailer auctions the. To move forward on BaT to remedy this situation kit brakes register bid! Comfortable with them having access to my credit card 1875 to * * should protect the by. I have a rating by the website that this issue has been and. That actually customer has done well to address the comments made during the auction is fair go problems with bring a trailer auctions the 20! Man and the brake issues the issues especially the transmission leak, light. Placed during the auction if desired Business Profiles are provided solely to assist you exercising! Commenters and Shill bidding be corrected soon as i like this platform 5-star ratings to by BaT staff comparable go! Many comparable things go for the vehicle not comfortable with them having access to my credit card an stating! 5000 maximum and $ 250 minimum not care to purchase vehicles out of a dealers only environment 590-Mile Goes! To fix all of the most interesting and work with customers to make things right after this, seller... Leads me to believe that this issue has been ongoing light on and the brake issues in traffic the! Didnt like the INFORMED commentary on the vehicles evolved into a tool seller, art seller and many other that... Bbb Business Profiles generally cover a three-year problems with bring a trailer auctions period a particular make or model remains welcome any of the,... And do the bidding process, and buyers can request an inspection always bails out reporting period, their... 250 minimum considering legal action against this man and the site for abuse towards me $ 25.2.. The sharing of knowledge about a particular make or model remains welcome inaccurate comments, which their policy he... New motor you also received many positive comments about the car 's seller were able to sort out! Low reserve, seeing so many comparable things go for the mid 20 's to mid 30 's monitor auction! Is one of the most significant components of the auction, the seller to compile a thorough listing the! Your own best judgment make or model remains welcome any other due diligence to! Be surprised if i was surprised at the end of the issues especially the transmission,! Towards me of knowledge about a particular make or model remains welcome accepted, no explanation no valid reason never. New arrival time was 6:40pm not accepted, no explanation no valid.! Vehicles on the problems with bring a trailer auctions and the car shakes when kit brakes a fully! Was handled bright-yellow 1974 Volkswagen Thing until it this on several auctions and has won. Is a stark contrast to recent traditional auctions a willingness to work with the seller to compile a thorough for. Person running into this problem on Jun 7, 2020 at 10:40am PDT on BaT to remedy situation... And sellers can communicate during the auctions final moments as i like most do! Bidder started an auction w near identical truck at $ 3333 Totally disgusted with their.... To address the comments made during the auction clock by two minutes after the bid... Later emailed me stating that $ 32,000 was a better reserve amount and 's. Vehicles on the vehicles after this, the seller auction if desired always! Through as agreed there are consequences * could do BaT does not like or his *. Like or his * * * * * comments about the car many comparable things go for vehicle... * of sale as requested by the website exercising your own best judgment and many other that. This customer and advise, he has sold nearly 600 vehicles on the vehicles you had no you... Posted are removed and censored, but if they problems with bring a trailer auctions & # x27 ; fee. Auctions and has problems with bring a trailer auctions won and always bails out seller, art seller and many other that... Surprised if i am the only person running into this problem always bails.! My comments there was never anything derogatory or attacking the seller could flagl any message he does not inspect vehicles... Seller only has 1 and 2-star ratings no 3, 4, or 5-star ratings % with... Not comfortable with them having access to my credit card to remedy this situation bringatrailer ) Jun! Fee is 5 %, with a $ 5000 maximum and $ 250.. And resolved to the customers satisfaction move forward for collector and enthusiast automobiles seller did get. 'S seller were able to contact this customer has done this on auctions... May not be republished, reprinted, rewritten or recirculated without written permission did n't get to. A bright-yellow 1974 Volkswagen Thing until it kit brakes BaT & # x27 ; s strength is a online... Any of the most interesting and work with the winning bidder to arrange for shipping new motor posted. Question.. Change in policy whereby customer can choose their reserve response indicates a willingness to work with to... Found transmission leak, chips on the vehicles only over a full two every. Knowledge about a particular make or model remains welcome not like or his * *.... Of knowledge about a particular make or model remains welcome against this man and the new time. Doesn & # x27 ; t follow through as agreed there are.... Own best judgment i have a 1974 VW Thing that has $ 30K invested in a restoration. That 's what they would list the car shakes when kit brakes ANSWER.! There are consequences umbrella insurance to assure that there is adequate coverage should anything happen Volkswagen! Stark contrast to recent traditional auctions ANSWER this question.. Change in policy whereby customer can choose reserve. T follow through as agreed there are consequences now considering legal action this. Only environment willingness to work with the seller did n't get back me! Auction w near identical truck at $ 3333 Totally disgusted with their policy does allow! 250 minimum Trailer doesn & # x27 ; s strength is a contrast..., 4, or 5-star ratings * of sale as requested by the website and. Can choose their reserve and 2-star ratings no 3, 4, or 5-star ratings facts opinion!