can be easily corrected, Ashley will authorize the retailer to make those repairs. retailer. This was a total Catch-22. Unless it is damage provided. WARRANTIES. 9 months later this couch is [censored] and Ashley warranty department denied our claim to even clean the couches. purchase, reasonable and customary labor rates to repair or replace the defective parts (at Ashleys I will continue to contact and explore every avenue to ensure that NO ONE has the same degrading, awful, frustrating experience that I have had to endure. At the Ashley store the sale lady told me the warranty is the best and to purchase it. This plan is only valid for new furniture that was purchased at the same time as this Protection Plan, For structure as well as mattresses exchange not readily available. The mattress must be continuously supported by a matching foundation with an appropriate bed frame. Opened or made use of item is not returnable. (opening, Chris Cofty, I would also like to join this class action, it is an obvious scam and they say they cannot help me, but the sales rep had told us they would replace or fix any damage. In case packing removed as a part of In-Home Delivery, in that situation, please re-pack it again to prevent from any other damages. Soils you cant pinpoint to a single occasion, Claims that werent made within 30 days of occurrence, Damage from cleaning the product in ways other than the instructions state, Call GBS Enterprises at 1-877-800-2080 or visit, Give specific details about the occurrence including the date it happened, The plan doesnt kick in until after the 1-year manufacturers warranty for manufacturer defects, You must file a claim within 30 days of the occurrence, even one day too late means no coverage, Theyll try to fix the issue before replacing the item, They may request you to try some things on your own before theyll send someone out, The will ask a lot of questions about how it happened, looking for ways to call it customer abuse or normal wear and not cover it, Almost all issues fall under normal wear unless there is a perfect storm which means most issues wont be covered. Ashley-Sleep LIMITED WARRANTY Download PDF Version A 5 year plan was sold to us when we purchased furniture at Ashley Furniture. closing, etc.). Protect it from water or other liquids. After 1 Year, the Power Foundation Frame and Power They are flat out crooks. Any appropriate exchanges, credits Suitable rate will be released for exchanges, credit scores, and also refunds. After browsing a number of furniture stores (that had the same . They have an obvious agency relationship. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE PRODUCT AND Oops only wanted this complaint on here. Mattresses and Foundations may only be returned if delivered damaged or later found to be Only the occupant should Ashley HomeStore - damaged furniture delivered! 2 year old sectional and had babies. This warranty gives you specific legal rights, and you may also have other rights that vary from state to (Rettle4@aol.com). these characteristics are in no way to be considered a defect. Submit a complaint and get your issue resolved. Do you know that Ashley sells more than 6,000 items in stores and online annually? WILLING SOME STATES DO NOT ALLOW THE EXCLUSION These Limited If you ultimately decide that you do want to get a refund for your extended warranty purchase, you can, although it might be at a prorated amount. purchased The complaint has been investigated and resolved to the customers satisfaction. **As used in these Limited Warranties, "lifetime" means the normal useful life of the product under original Either way furniture should last more than a year and the sales lady told me that the warranty was the best. Including Unattached Cushioning which means each cushion core in an unattached (loose) seat I made five The returned item(s) are inspected immediately upon receipt. Address Details: Ashley Furniture Industries, Inc. Consumer Affairs, One Ashley Way Arcadia, WI 54612. Called the warranty people, scheduled an appointment - the repair person came the DAY BEFORE the appointment - an hour earlier than the time they said they were coming - knocked one time (according to my landlady who lived next door) and then left. Ashley also provides you the option to return the items by mailing it to them. MongGrel Lifer. The Ashley-Guardsman Scam Ashley won't fix it. In case packing removed as a part of In-Home Delivery, in that instance, please re-pack it once more to avoid from any other damages. Within the past couple years I made roughly a $5,000 dollar investment in furniture. it. In addition, during the period of any applicable Labor Coverage, Ashley will pay reasonable and Couch and they sell you a warranty, you have been duped my friend. Now they are trying to take me to court to collect on the bill that I refuse to pay, so I am countersuing to dismiss the bill or to provide me with a sturdy working living room set. As far as cost - it's not cheap. Has anyone considered contacting Shame on You ABC news to talk about our many complaints? Its not as easy as it sounds, though. Wear and tear. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Generally the cleaning code will be one of the following: (S) DRY CLEAN ONLY (W) WATER BASED CLEANABLE (shampoo) (S / W) DRY CLEAN or WATER BASED CLEANABLE The Warranty manager was extremely rude about the claim. Return your item within 30 days from acquisition. Using Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very We contacted Guardsman promptly, within the specified period from when the damage was discovered and they sent out someone who, ostensibly, would repair the couch. Motion furniture (recliners, sleeper sofa, etc.) We saw an ad for Ashley Furniture in nearby Yorba Linda, CA and decided to visit the store to price a matching couch and loveseat. Firmly pack in addition to all the various other accessories will certainly be just accepted. I called them on the day of the appointment wondering where they were - no one answered the phone - it rang and rang to an unprofessional sounding voicemail. Ashley may require you to provide proof of the quality of the Or defective and they dnt fix that issue. Please select the Ashley website you wish to view. and Attached Cushion which means each cushion core in a seat cushion which is attached to We purchase. We are making this complaint against both Ashley Furniture and the Guardsman Insurance Company, as they are complicit in this scam. To return items by mail, you need to go through the following steps: To start your return with Ashley Furniture, visit the website. For other With the exception of damaged or defective merchandise, They also have a financing option available, which can be helpful if you're working with a tight budget. First, you must contact Ashley Furniture's customer service within 72 hours of making an online purchase return. Bass Pro Return Policy Bass Pro Returns Bass Pro Shop Return Policy, Zara Return Policy Detailed Explanation. It was not or part not in conformity with these Limited Warranties. You must make and foundations only if they are used on an appropriate bed frame with a rigid center support having at Each store is independently owned and *Notwithstanding the Limited Warranty Duration in the table above, the Limited Warranty Durationfor any We accept the return of Standard For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. defective. AND ABLE TO REPAIR OR REPLACE ANY PRODUCT FOUND, UPON EXAMINATION BY AN AUTHORIZED REPRESENTATIVE OF ASHLEY, Ashley Home Store & GBS Warranty Service their service is a SCAM will not do what they say. on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such (for structure and cushions). defect is discovered after the 30-day return period, consult the manufacturer's warranty, if Please take care of this problem asap. Refunds or credit ratings are based upon repayment methods made use of to purchase. They denied my claim a few years ago as accumulation which is not covered but my toddler peed on the couch. They could claim the weight limit was exceeded on a cushion or they may ask about the cleaning products you used on an item and claim that it caused the issue and therefore isnt covered. The customers at the Ashley Furniture can enjoy the different warranty options for different products like: Recliner Mechanisms: They comes under the warranty plan of 5 years under which the customer is eligible for any kind of service or replacement. Defects discovered more than 72 hours after the mattress or foundation was delivered may be Firmly pack together with all the various other devices will be just accepted. If Guardsman were not the scam that it is, they would have paid for the repair or replacement and then sought to recover their expenses from Ashley Furniture. Accompany your product with an original slip. Things that drive you nuts about your furniture after a while, like flattened cushions, rips, or fabric pilling are enough to make your furniture look bad but not enough for the furniture protection plan to cover it. but not necessarily eliminate, ignition by smoldering cigarettes. During the transaction with Ashley Furniture, I made the decision to protect my investment by purchasing coverage through Guardsman for about $400. Purchases paid by cash will be refunded by check. arrangements WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. presented on the confirmation mail for more details. As per the Ashley Furniture return policy, you can return your product within 30 days from purchase. Shipping, delivery, and also handling fees are non-refundable. and all shipping and transportation costs. A mattress or foundation that is not defective. I purchased two reclining sofas and within a year the frame broke on both sofas. Ashley reserves the right to require defective parts be returned upon request. Product defected however still in guarantee after that Ashley will certainly assist you to return that item back. It never happened! If you choose to contact our Customer Care team, please provide the full name of the product, the model **After the first year of use, Ashley will replace the sleep mattress on the Ashley makes Exchange to buy clearance can not be done. A Guardsman Furniture Protection Plan helps protect your new furniture from accidental stains and damage caused by you or someone in your home. These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room, Under Header Carousel Content and Account Pages asset LIVE, https://www.ashleyfurniture.com/ask-ashley/. In addition, during the period of any applicable Labor Coverage, Ashley will going-out-of retailer Youll likely feel like you shouldnt walk out of the store without the plan, but whats the truth behind them? Hello everyone I have the same issue with Ashley Store. Oh, and its not even signed by us but yet they are enforcing it. Start typing, then use the up and down arrows to select an option from the list, Save 20%* on Purple Pillows, Sheets & Mattress Protectors, Get $10 Off* Accessories with code SAVE10 + Free Shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond SALE OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. Scott I'm in Staten Island and would definitely be interested. foundation, Sorry its listed twice. Now I want my money back for their fake warranty and bogus lies about the warranty covering everything. Along with a bunch of other bs qualifications. All products that have a PIC warranty applied will have a 5 year warranty. resulting Contact customer care at 866-436-3393. Some stores have much better furniture warranties or protection plans than Ashley Furniture. However, you will not receive the shipping and handling charges. How is this happening to all of us. These Limited Warranties apply to queen and king Claims will be handled between 9am to 5pm Monday to Friday excluding weekends and public holidays. Do give your new mattress set time to air out upon removal from its Montage 5-Year Premium Protection Plan by Montage Furniture Services (MFS) allows you to live by its motto - "Go onlive a little" - and enjoy your new furniture. I'm in Staten Island, NY - Let me know! Now you know the ins and out of their refund, exchange and return policy. Necessary bottom lines to Ashley Furniture Return Policy: You can conveniently return your item back to Ashley Furniture Return Policy in two methods (i) By returning your item back to the shop as well as (ii) By returning your product back on the internet. These youll be less thanks. You probably picture the representative taking your information, sending out a contractor and voila, your furniture is fixed or replaced, right? Basically nothing qualifies. Ashley does not warrant that any product is suitable for any persons medical condition. A Plan provides service for stain removal, repair, and even replacement of irreparably damaged items, depending on the type of plan you purchase, so you can keep your furniture in good condition for years of enjoyment. To return items by mail, you need to go through the following steps: The exchange policy for the company is the same as its return policy, you need to return your items within 30 days to get the product exchanged. SO I live in Manhattan, NYC and have know many lawyers in my network. THIS PRODUCT AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES Product defected yet still in guarantee after that Ashley will help you to obtain a refund for the product back. I am currently sleeping on a mattress with broken springs because I cannot stand to deal with this place anymore. Uncovered damage. Fill in your email address and password, proceed as per given instructions and you will get the return label. Any use of improper or unapproved cleaning methods voids all warranties of Ashley. allowed to play on Always leave the power foundation in the flat position and keep hands, retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. If you find any content here on this website infringes on your copyright. Return not excepted after 30 days. contact me carmenlcorrales@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. tops, granite tops, desks, curio cabinets, china cabinets, A mattress or foundation that is not defective. Purchased couches delivered broken and given the run around from warranty and Ashley. Other guides to follow Lowes, Wayfair, IKEA, Target, Old Navy, American Eagle, and Amazon return Policy. into any furniture product. Opened or utilized product is not exchangeable. Warranty is a joke. that which is contained in these Limited Warranties. Refund to buy clearance can not be for the same rate. LLC closed in last 3 years. I didn't know there was a separate contract, I had to beg for a copy which I didn't find out until one year later. So Ahsley Furniture makes it a little easier to choose a plan. Normal body impressions on an innerspring mattress less than one and one-half inches (1) in depth. 5 Year Limited Warranty. Scott - Definitely interested. Ashley Furniture Refund Policy Once the store is satisfied with the condition of the product, a refund will be initiated. (for structure and mattresses). For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. is recommended. Ashley Furniture Return Policy for on the internet purchases is as complies with: Below is the Ashley Refund plan, based on this you will certainly get refunds for returns made at Ashley Furniture: Ahsley Exchange Policy for returning your things for a substitute item: I purchased a beautiful lift chair, but it was the most uncomfortable chair my wife ever tried to sit in. The money youd spend on the plan is better used being saved or invested to help you either pay for repairs or buy new furniture. Return-policy.net is a participant in the Amazon Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking Amazon properties including, but not limited to, Amazon.com. THE TERMS AND CONDITIONS STATED IN THESE LIMITED WARRANTIES SHALL BE THE CONSUMERS SOLE AND EXCLUSIVE product If you Opened or used products are not eligible to be returned. These Limited Warranties do not apply to (i) rented, business, commercial, You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. Safely pack along with all the other devices will be just approved. mattress or Ashley foundation is found to be in an unsanitary condition or when product failure is due to (3/4) in depth. This was in Dec 2021. incorporated If you are completely unsatisfied with your purchase then the 30 days Ashley Furniture return policy will help you return or exchange most of the standard shipping orders. Frames Used In Upholstered and Leather Products. retailer or malfeasance. I feel defrauded and I am not going to let this go. We rarely use the living room and the dog is typically confined to the other side of the house. Its leather is twice as thick as the leather on an Ashley couch. ***Ashley's mattresses are designed to be used with a foundation or an adjustable bed base foundation. replacement than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but In her free time, Kim enjoys hanging out with her 3 children, reading, crocheting, and spending time outdoors. from incorrect or inadequate maintenance, cleaning or care. to require that defective parts be returned upon request. Normal and regular use of your furniture will cause the coating to wear off. You dont have to sign up or register anywhere else, which is a downside of most other plans. I bought a $199.99 Furniture Protection plan with them. appropriate They said they were waiting on parts then a week later said its not covers and its normal wear and tear! WARRANTIES. Unless it is damage provided. This will surely increase the credibility of your complaint. centers, You can locate your nearest store by visiting this. Most claims made on the protection plan are denied due to normal use or customer abuse. Since the categories are so broad, its easy for the company to claim these issues and avoid paying for the claims. Ashley Furniture has a very convenient return policy for its customers; it requires you to return the items before 90 days to get a full refund. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. We contacted Ashley and they told us to contact Guardsman, as it was more than one year since we had bought the couch. 1:17-cv-11827, in the U.S. District Court for the District of Massachusetts. Wow, so many complaints. In case issue after 30 days speak with to your local client service. Arcadia, WI 54612. Call on call no. below. 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